Customer Support Specialist With Portuguese

TDCX; Portugal; Hybrid; EUR 18,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Comprehensive social security coverage

Flexible hybrid work

World-class workspaces

Learning and development plans

Job summary

TDCX in Portugal is seeking a Customer Support Specialist with Portuguese to join our global CX team. You will handle inquiries via phone, email, chat and social channels, providing accurate information and solutions to customers across the shopping and ownership journey.

The role requires at least 1 year in a similar position, native Portuguese and advanced English, and a customer-focused mindset. We offer comprehensive benefits, flexible hybrid work, and opportunities to grow with a

Qualifications

• Minimum 1 year of experience in a similar role.
• Advanced English and native Portuguese skills.
• Strong customer service orientation and empathy.
• Excellent multi-channel communication skills (phone, email, chat, social).

Responsibilities

• Provide world-class customer service across phone, email, chat and social channels.
• Acquire product knowledge to tailor responses to diverse customer needs and regions.
• Act as a brand ambassador and uphold client values in all interactions.
• Take ownership of inquiries to resolve issues promptly and in line with KPIs and SLAs.
• Prioritize customer feedback and feature requests to inform internal teams.
• Assist with lead generation, delegation, and timely follow-up of leads.

Skills

Portuguese (native)

English (advanced)

Job description

Customer Support Specialist With Portuguese

Posted date 12 Oct 2026

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possible when human expertise meets technology. Together, we'll enable the future - starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Responsible for daily customer relations to support the client’s vision of providing unparalleled world-class customer service support to current and future consumers across the shopping and ownership journey.
• Acquire product knowledge to enhance the ability to understand customer needs across different products and regions and apply the most effective response and solution to the case.
• Act as a brand ambassador, as your customer-facing role is crucial in supporting our client’s values and mission.
• Provide an outstanding service while interacting with customers, answering, and resolving complex volumes of pre-sale inquiries and post-sale support inquiries via phone, email, chat, and social channels. This may include assisting customers that may have mechanical or electrical failure by sending services to help the customer in their time of need.
• Take ownership of customers' inquiries and issues by following through effectively and efficiently to ensure timely resolution as per set KPIs and SLAs.
• Prioritize and elevate our customers' feedback and feature requests to the relevant internal teams.
• You will also manage lead generation, delegation, and follow-up of leads to ensure that they are being utilized effectively.
• Identify gaps in current processes or product offerings and implement or recommend improvements to increase the overall productivity and customer experience.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Minimum 1 year of experience in a similar role
• Advanced English skills and native skills in Portuguese
• High emotional maturity and passion for customer experience
• Curious listener & learner, respectful of others, and team player attitude
• Action-oriented, results-focused, able to work independently and able to handle diverse situations
• Able to adapt and respond to different types of characters, as you will need to be tolerant, exhibit empathy and be patient
• Effective communication skills on both technical and non-technical topics with customers and team members.
• Passion for people is important; passion for cars is a bonus.

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX's smart, scalable approach - driven by innovation and operational precision - positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com .

Job Segment: Quality Manager, BPO, Brand Ambassador, Pre-Sales, Quality, Customer Service, Operations, Marketing, Sales