Pre-Sales Service Architect – Tier 1 Service Providers

Dstny; Porto; Híbrido; EUR 45 000 - 70 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible work environment

Internationally diverse company

Exposure to cutting-edge technologies

Competitive salary and benefits package

Resumo da oferta

Dstny in Porto is looking for a skilled Technical Solution Architect to lead technical engagement with Tier-1 Service Providers throughout the pre-sales lifecycle. The role includes designing end-to-end service architectures and advising on best practice service design.

The ideal candidate will have extensive experience in pre-sales and solution architecture in telecoms, along with strong communication and problem-solving skills. Enjoy a flexible work environment and a competitive salary and benefits package.

Qualificações

• Strong experience in pre-sales, solution architecture, or service architecture within telecoms.
• Proven experience working with Tier-1 or large Tier-2 Service Providers.
• Knowledge of UCaaS, SIP, voice networks, APIs/CPaaS.
• Ability to articulate complex technical concepts to various audiences.

Responsabilidades

• Lead technical engagement with Tier-1 Service Providers during pre-sales.
• Design service architectures covering the Dstny portfolio.
• Own the technical response to RFPs and tenders.
• Work closely with Product Management to influence roadmap priorities.
• Ensure all solutions align with Dstny architectural standards.

Conhecimentos

Pre-sales experience

Solution architecture

Knowledge of UCaaS

Strong communication skills

Problem-solving skills

Experience with telecoms

Descrição da oferta de emprego

What we expect from you

• Lead the technical engagement with Tier-1 Service Providers throughout the pre‑sales lifecycle, from discovery through to contract signature.
• Design end‑to‑end service architectures covering the Dstny portfolio including technology and associated professional services/managed services.
• Translate customer business, operational, and regulatory requirements into detailed solution designs, service descriptions, and high‑level technical architectures.
• Own the technical response to RFPs, RFIs, and tenders, including architecture diagrams, service definitions, and non‑functional requirements.
• Facilitate technical workshops and discovery sessions with CSP stakeholders across engineering, product, operations, security, and commercial teams.
• Advise customers on best practice service design, platform integration, migration strategies, and service evolution.
• Act as a trusted technical advisor, representing Dstny as a credible partner for carrier‑grade services.

Commercial & Bid Support

• Support bid teams by ensuring technical solutions are commercially viable and aligned with pricing, margin, and delivery constraints.
• Identify risks, assumptions, and dependencies within proposed solutions and clearly articulate mitigation strategies.
• Collaborate with Commercial and Legal teams to support contract schedules relating to service descriptions, SLAs, KPIs, and technical obligations.

Internal Collaboration

• Work closely with Product Management to influence roadmap priorities based on Tier‑1 CSP requirements.
• Provide clear handover documentation and architectural guidance to delivery and operations teams post‑sale.
• Contribute to the development of reusable architectures, standard offerings, and pre‑sales collateral.

Governance & Quality

• Ensure all proposed solutions align with Dstny architectural standards, security policies, and operational models.
• Maintain a strong understanding of regulatory, compliance, and data sovereignty requirements relevant to Tier‑1 CSPs.

Required Skills & Experience

Technical & Domain Expertise

• Strong experience in pre‑sales, solution architecture, or service architecture within telecoms, UCaaS, or cloud communications.
• Proven experience working with Tier‑1 or large Tier‑2 Service Providers in a complex, multi‑stakeholder environment.
• Deep understanding of carrier‑grade platforms, including high availability, resilience, scalability, and performance.
• Knowledge of UCaaS, SIP, voice networks, contact centre platforms, APIs/CPaaS, and integration with OSS/BSS systems.
• Familiarity with cloud and virtualised environments (public, private, hybrid).

Commercial & Communication Skills

• Ability to clearly articulate complex technical concepts to both technical and non‑technical audiences and with a clear business focus.
• Strong written skills, particularly in RFP responses, service descriptions, and architecture documentation.
• Commercial awareness, with an understanding of cost drivers, margin impact, and service monetisation.

Personal Attributes

• Consultative and credible, with the gravitas to engage senior technical and business stakeholders.
• Structured and analytical, with strong problem‑solving skills.
• Comfortable operating in ambiguous environments and balancing competing priorities.
• Collaborative, with a strong team ethic across sales, product, and engineering functions.
• Experience supporting large‑scale UCaaS or voice transformations for CSPs.
• Understanding of ITIL‑aligned service management and operational models.
• Exposure to security, compliance, and regulatory frameworks relevant to telecoms (e.g. GDPR, lawful intercept, resilience standards).

What we offer you

• Work with a talented and passionate teams of like minded professionals.
• Gain exposure to cutting‑edge technologies in cloud communications.
• Enjoy a flexible work environment with opportunities for growth.
• Be part of an internationally diverse company with a strong culture.
• Competitive salary and benefits package.