Customer Success Manager

Dstny; Porto; Híbrido; EUR 42 000 - 64 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Life insurance

Meal allowance

Home office allowance

Hybrid working

Resumo da oferta

Dstny is seeking a Customer Success Manager (CSM) to partner with customers and ensure they achieve measurable value from our SaaS solutions. You will own the full lifecycle from onboarding through adoption, renewal, and expansion, building long-term, value-driven relationships.

Work closely with Sales, Product, Support, and Engineering to deliver a seamless customer experience, manage risks, and identify opportunities to maximize customer value.

Qualificações

• 5+ years in Customer Success, Account Management, or similar roles in SaaS.
• Proven track record driving adoption, retention, renewals and expansion.
• Experience coordinating with multiple stakeholders at various seniorities.

Responsabilidades

• Act as primary contact and trusted advisor for assigned customers.
• Own onboarding, adoption, and time-to-value across the lifecycle.
• Monitor customer health, address risks, and ensure timely resolutions.
• Support renewals and identify upsell/cross-sell opportunities.
• Collaborate with Sales, Product, Support, and Engineering to deliver value.

Conhecimentos

Customer Success

Account Management

Stakeholder management

SaaS experience

Ferramentas

CRM systems

Descrição da oferta de emprego

At Dstny, we believe that great work begins with great communication.

As a global leader in hybrid work enablement, we make it easy for SMEs to connect, collaborate, and thrive - wherever work happens.

Our solutions combine true mobility, seamless integrations, and the power of AI to deliver exceptional experiences for both customers and employees.

Whether you’re using your mobile, laptop, desk phone, or our market-leading integrations, Dstny is always accessible through your preferred interface.

Headquartered in Brussels, our team of over 1,000 colleagues spans 8 countries and supports more than 5 million users worldwide.

Join us and be part of a company that’s shaping the future of work, Make Hybrid Work together with Dstny.

As a Customer Success Manager (CSM) at Dstny, you will act as a trusted partner and advocate for our customers, ensuring they achieve measurable business value from our SaaS solutions. You will own the full customer lifecycle – from onboarding through adoption, renewal, and expansion – and play a key role in building long-term, value-driven customer relationships.

You will work closely with Sales, Product, Support, and Engineering to ensure a seamless customer experience, proactively manage risks, and identify opportunities to grow customer value. This is a highly visible role, requiring strong stakeholder management, commercial awareness, and a genuine passion for customer outcomes.

Key focus areas include:

• Acting as the primary point of contact and trusted advisor for assigned customers
• Driving successful onboarding, adoption, and time-to-value
• Monitoring customer health and proactively addressing risks
• Managing escalations and ensuring timely, transparent resolution
• Gathering customer feedback and influencing product development
• Supporting renewals and identifying upsell and cross-sell opportunities

What we expect from you...

You bring a strong customer-centric mindset and the ability to balance strategic thinking with hands-on execution. You are comfortable operating in a fast-paced SaaS environment, managing multiple priorities, and building credibility with both customers and internal stakeholders.

You take ownership of your customer portfolio end-to-end and proactively identify risks and opportunities. You are confident navigating ambiguity, asking the right questions, and translating customer needs into clear actions across teams.

We’d expect you to have:

5+ years of experience in Customer Success, Account Management, or a similar customer-facing role within a SaaS or technology-driven environment

A proven track record of driving customer adoption, retention, renewals, and expansion, with a strong focus on delivering measurable business outcomes

Experience managing complex customer organisations with multiple stakeholders at different seniority levels

Strong communication skills, with the ability to explain complex topics clearly, influence decision-makers, and manage expectations effectively

Demonstrable experience owning and resolving escalations, coordinating internal teams, and maintaining trust during challenging situations

A data-driven mindset, with hands-on experience using customer health metrics, usage data, and insights to guide engagement and prioritisation

Commercial awareness, including identifying upsell and cross-sell opportunities and partnering closely with Sales on renewals and growth

A collaborative working style, with the ability to build strong relationships across Product, Support, Engineering, and Sales teams

A proactive, structured, and ownership-driven approach, with the confidence to challenge constructively and continuously improve how things are done

What we offer you...

At Dstny, you’ll be part of an international, fast-growing technology company where your impact truly matters. We believe in empowering our people, encouraging ownership, and creating an environment where you can grow and develop.

In return, we offer:

Work with a talented and passionate teams of like minded professionals.

Gain exposure to cutting-edge technologies in cloud communications.

Be part of an internationally diverse company with a strong culture.

Health insurance and life insurance

Meal allowance of €10.46/day

Home office allowance

Hybrid working: 2 days per week in the office