Portuguese-speaking Customer Service Agent for JTI in

Next Job Abroad; Braga; On-site; EUR 33,000 - 45,000; Full time

Benefits offered by this job

Full relocation to Greece

Healthcare benefits

Structured training

Social events

Language courses

Job summary

Next Job Abroad is seeking a Portuguese-speaking customer support specialist to join our client’s JTI Customer Experts team, providing top-tier service from Athens, Greece. You will be the primary contact for customer requests and handle communications through phone, email and chat.

Join a diverse, internationally focused team with relocation support, training delivered by certified instructors, and ongoing professional growth in a global brand environment.

Qualifications

• Fluency in Portuguese is required.
• Strong command of English, both written and spoken.
• Previous experience in customer support or care is an asset.
• Excellent communication skills are essential.

Responsibilities

• Serve as the main point of contact for customer requests via phone, email and chat.
• Respond to inquiries about products and services.
• Resolve issues professionally and efficiently to maintain satisfaction.
• Turn interactions into positive customer experiences.
• Collaborate with global teams to ensure quality support.

Skills

Fluency in Portuguese

Strong English

Customer support experience

Excellent communication

Problem-solving

Job description

Join our clients JTI Customer Experts team and become the primary point of contact for customer requests on behalf of our client.
By partnering with our client, the international tobacco and vaping division of Japan Tobacco Inc. they work towards a shared goal: building a business that is innovative, fast-growing, sustainable, and committed to delivering the highest quality customer service. We are currently looking for Portuguese-speaking talents to support our client's customers from their offices in Athens, Greece.
Join a team dedicated to providing an exceptional customer experience while growing your professional network, sharpening your communication skills, and adding solid international experience to your CV.
Your responsibilities:

• Serve as the main point of contact for customer requests, representing one of the world's leading companies in the tobacco industry.
• Handle customer communication via phone, email, and chat to deliver a seamless support experience.
• Respond to inquiries about the client's products.
• Resolve issues as they arise, addressing customer concerns professionally and efficiently.
• Aim to turn every interaction into a positive customer experience

Requirements
Fluency in Portuguese.
Strong command of English, both written and spoken.
Previous experience in customer support/customer care (considered an asset).
Excellent communication skills.
A problem-solving mindset and sense of ownership.
Tech-savviness and willingness to learn.
A positive and proactive attitude.
You must be eligible to work in the EU at the time of application.
Benefits

• Full relocation support to Greece (flight tickets, hotel accommodation, and assistance with the housing search - all free of charge).
• Competitive monthly salary + 2 additional salaries per year.
• Healthcare benefits and various discounts.
• Fully paid training delivered by certified instructors.
• Special events, community initiatives, and social activities.
• Free online Greek language courses.
• Modern, comfortable office facilities with relaxing break areas.
• The opportunity to work for a Great Place to Work-certified company

This role is an excellent chance to grow your international career, gain valuable experience, and represent a global brand. You will be joining a company that values diversity and provides equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age.