Portuguese-speaking Customer Service Agent for JTI in

Next Job Abroad; Porto; On-site; EUR 20,000 - 27,000; Full time

Benefits offered by this job

Relocation support

Health benefits

Fully paid training

Social activities

Greek language courses

Great Place to Work certification

Job summary

Next Job Abroad collaborates with JTI Customer Experts to support customers from Athens, Greece. You will be the primary contact for inquiries about tobacco products, handling phone, email, and chat conversations to ensure a smooth customer experience.

The role offers relocation assistance and aims to build a diverse, international career. Ideal candidates are fluent in Portuguese, strong in English, with prior customer support experience, excellent communication skills, and a proactive

Qualifications

• Fluency in Portuguese required.
• Strong English communication skills.
• Experience in customer support is a plus.
• Excellent communication abilities are essential.
• Problem-solving mindset and ownership are valued.
• Tech-savviness and willingness to learn are important.
• EU work eligibility at time of application required.

Responsibilities

• Serve as the main point of contact for customer requests, representing one of the world\'s leading tobacco companies.
• Handle customer communication via phone, email, and chat to deliver a seamless support experience.
• Respond to inquiries about the client\'s products.
• Resolve issues professionally and efficiently as they arise.
• Aim to turn every interaction into a positive customer experience.

Skills

Portuguese fluency

English proficiency

Customer support experience

Communication skills

Problem solving

Ownership mindset

Tech-savvy

EU work eligibility

Job description

Join our clients JTI Customer Experts team and become the primary point of contact for customer requests on behalf of our client.

By partnering with our client, the international tobacco and vaping division of Japan Tobacco Inc. they work towards a shared goal: building a business that is innovative, fast-growing, sustainable, and committed to delivering the highest quality customer service. We are currently looking for Portuguese-speaking talents to support our client's customers from their offices in Athens, Greece.

Join a team dedicated to providing an exceptional customer experience while growing your professional network, sharpening your communication skills, and adding solid international experience to your CV.

Your responsibilities:

• Serve as the main point of contact for customer requests, representing one of the world's leading companies in the tobacco industry.
• Handle customer communication via phone, email, and chat to deliver a seamless support experience.
• Respond to inquiries about the client's products.
• Resolve issues as they arise, addressing customer concerns professionally and efficiently.
• Aim to turn every interaction into a positive customer experience

Requirements

Fluency in Portuguese.

Strong command of English, both written and spoken.

Previous experience in customer support/customer care (considered an asset).

Excellent communication skills.

A problem-solving mindset and sense of ownership.

Tech-savviness and willingness to learn.

A positive and proactive attitude.

You must be eligible to work in the EU at the time of application.

Benefits

• Full relocation support to Greece (flight tickets, hotel accommodation, and assistance with the housing search - all free of charge).
• Competitive monthly salary + 2 additional salaries per year.
• Healthcare benefits and various discounts.
• Fully paid training delivered by certified instructors.
• Special events, community initiatives, and social activities.
• Free online Greek language courses.
• Modern, comfortable office facilities with relaxing break areas.
• The opportunity to work for a Great Place to Work®-certified company

This role is an excellent chance to grow your international career, gain valuable experience, and represent a global brand.

You will be joining a company that values diversity and provides equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age.