Portuguese Customer Care for Cybersecurity Tech Giant - Work from Athens, Greece

Mercier Consultancy; Portugal; On-site; EUR 20,000 - 31,000; Full time

Benefits offered by this job

Fully paid relocation package

Competitive monthly salary

Monthly performance bonus

Fully paid training

Health insurance

2 extra salaries per year

Job summary

Mercier Consultancy in Greece is seeking a Portuguese-speaking Solutions Consultant to join our growing digital solutions team. You will be the face of the company, handling inquiries via calls, email, and chats, resolving issues, and contributing to high customer satisfaction.

This role offers a fully paid relocation package, competitive monthly salary, performance bonus, paid training, health insurance, and additional benefits.

Qualifications

• Native-level fluency in Portuguese (written and spoken).
• Minimum English proficiency of B2.
• Strong communication and problem-solving skills.
• Comfortable using computers and willing to learn new software tools.
• Ability to work in a team-oriented environment.
• Willingness to relocate and live in Greece.

Responsibilities

• Handle customer inquiries for Portuguese-speaking customers via inbound calls, email and chats.
• Resolve complaints professionally to maintain high customer satisfaction.
• Troubleshoot security-related issues, including account access, threats, vulnerabilities, and software problems.
• Accurately document all customer interactions in the CRM system.
• Collaborate with internal teams to improve product support and customer service processes.
• Collaborate with colleagues and other departments to achieve the best outcomes.
• Meet quality and performance targets while maintaining professionalism.

Skills

Portuguese fluency

English B2

Communication skills

Problem solving

Team player

Tech literacy

Tools

CRM system

Job description

Are you a Portuguese speaker, and ready to experience the life abroad? AtMercier Consultancy, we are on the lookout for a driven, motivated Portuguese-speaking Solutions Consultant to join one of the fastest growing and innovative digital solution providers in Greece! In this role, you’ll be the face of the company—delivering top-tier support, solving customer queries, and making a real impact with every interaction.

If you’re ambitious and eager to jumpstart your career abroad in a rich and vibrant cultural setting, we’ve got you covered with a fully paid relocation package, enabling you to relocate to Greece stress-free.

Key Responsibilities

• Handle customer inquiries for Portuguese speaking customers via Inbound calls, Email and Chats.
• Resolve complaints professionally to maintain high customer satisfaction.
• Troubleshoot security-related issues, including account access, threats, vulnerabilities, and software problems
• Accurately document all customer interactions in the CRM system.
• Collaborate with internal teams to improve product support and customer service processes.
• Collaborate with colleagues and other departments to achieve the best outcomes.
• Meet quality and performance targets while maintaining professionalism.

Why Choose Greece?

Imagine finishing work and heading to a beach with crystal-clear waters, enjoying fresh Mediterranean cuisine, or exploring centuries of history and culture. Greece offers an incredible quality of life with over 300 days of sunshine each year, a relaxed lifestyle, welcoming communities, and a lower cost of living than many other European countries.

From vibrant cities like Athens and Thessaloniki to breathtaking islands and picturesque coastal towns, Greece combines exciting career opportunities with unforgettable experiences. Whether you enjoy outdoor adventures, world-renowned cuisine, rich cultural heritage, or simply a slower pace of life, Greece is the perfect place to build both your career and your lifestyle.

If you’re looking for more than just a job, this is your chance to start a new adventure in one of Europe’s most beautiful countries.

• Native-level fluency in Portuguese(both written and spoken) is essential.
• A minimum English proficiency of B2 is required.
• Strong communication and problem-solving skills.
• Comfortable using computers and willing to learn new software tools.
• Ability to work in a team-oriented environment.
• Willingness to relocate and live in Greece.
• Fully Paid Relocation Package
• Competitive monthly Salary
• Monthly Performance Bonus
• Fully Paid Training
• Health Insurance
• 2 Extra Salaries Per Year
• And Much More…