Level Up Your Career: Bilingual Customer Service Role in Vibrant Lisbon!

Cross Border Talents; Lisboa; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary and bonuses

Daily meal allowance

Opportunities to learn and develop your career

Job summary

A leading international customer service provider in Lisbon is looking for talented bilingual communicators for a Customer Service Role. You'll assist customers through various channels and help resolve inquiries. The ideal candidate speaks Portuguese at a C1 level and has a good command of English. Join a modern team, enjoy competitive salary benefits, and pursue career development in a vibrant city.

Qualifications

• Prior customer service experience is welcome but not mandatory.
• Able to work full-time on 24/7 rotating shifts, including nights and weekends.
• Strong communicator who can explain complex ideas simply.

Responsibilities

• Assist customers across email, chat, phone, and social media channels.
• Deliver clear guidance on account setup, verification, and technical issues.
• Resolve customer inquiries efficiently and professionally.

Skills

C1+ Portuguese speaker

B2 level English

Computer skills

Adaptability to new technology

Team player

Strong communication skills

Tools

MS Office

Job description

Overview

Level Up Your Career: Bilingual Customer Service Role in Vibrant Lisbon!

Are you ready to deliver outstanding customer experiences while growing your skills in an international environment? Our Lisbon-based team is searching for talented communicators to join us supporting a diverse, global customer base.

Responsibilities

• Assist customers across email, chat, phone, and social media channels


• Deliver clear guidance on account setup, verification, and technical issues


• Resolve customer inquiries efficiently and professionally


• Build trust through attentive, solution-focused communication


• Provide feedback to improve our processes

Qualifications

• C1+ Portuguese speaker, with English at B2 level


• Comfortable with computers and fast typing (MS Office skills a plus)


• Quick to adapt to new technology and software


• A true team player with a positive, proactive attitude


• Prior customer service experience is welcome but not mandatory


• Able to work full-time on 24/7 rotative shifts, including nights and weekends


• Strong communicator who can explain complex ideas simply

Benefits

• Competitive salary and bonuses


• Daily meal allowance


• Full-time, on-site in Lisbon


• Modern, supportive team environment


• Opportunities to learn and develop your career


• 40h/week, 2 rotating days off

Take the next step in your journey. Apply today and join a dynamic international team in the heart of Lisbon!