Portuguese Speaker? Work in Vibrant Greece (Relocation Provided)

Cross Border Talents; Lisboa; Híbrido; EUR 12.000 - 13.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive training

Salary progression

Monthly productivity bonus

One-time payments

Transport bonus

Relocation support

Team activities

Descripción de la vacante

Cross Border Talents is hiring a Portuguese-speaking customer support specialist to be the first contact for users across phone, chat, email and social media. You will diagnose and resolve technical issues, assist with payments and subscriptions, and escalate complex cases as needed.

The role requires native-level Portuguese or C1, fluent English (B2), strong written communication, and the ability to multitask in a dynamic environment. Remote options are available for selected teams.

Formación

• Native-level Portuguese or C1 Portuguese proficiency; English at least B2.
• Excellent written communication and good PC skills.
• Typing speed of 25+ words per minute and ability to multitask in a fast-paced environment.

Responsabilidades

• Be the first point of contact for Portuguese-speaking users via phone, chat, email and social media.
• Resolve technical issues with apps, devices, accounts and online services; assist with payments, refunds and subscriptions.
• Escalate complex cases and follow up until resolution.

Conocimientos

Portuguese

English

Typing 25+ WPM

Descripción del empleo

Fluent in Portuguese and curious about tech? Start an international career in Athens, a capital known for its history, culture and warm hospitality, supporting some of the world’s leading digital brands.

Location: Athens, Greece (remote available for selected teams)
Work Model: On-site or remote
Language: Portuguese (native or C1) + English (B2)
Schedule: Monday to Friday, Rotational shift between 08.00 - 20.00 (occasional weekends in some teams)
Salary: €1,045.72 – €1,100 gross/month

What you'll do

• Be the first point of contact for Portuguese-speaking users via phone, chat, email and social media
• Solve technical issues with apps, devices, accounts and online services, and assist with payments, refunds and subscriptions
• Escalate complex cases and follow up until they are resolved

What we’re looking for

• Native-level or C1 Portuguese and B2 English (C1 for some teams)
• Strong written communication, good PC skills and typing speed of 25+ WPM
• Ability to multitask and stay calm in a fast-paced environment (customer support experience is a plus; some teams require 1+ year)

What’s in it for you

• Comprehensive training and a nesting period to help you start with confidence
• Salary progression: €1,100 after 12 months, €1,150 after 3 years (depending on the team’s starting salary)
• Monthly productivity bonus of up to €300 or 20% of gross salary
• One-time payments of €300 gross after 3 months and €500 gross after 9 months (selected teams)
• Transportation bonus up to €100/month and food allowance up to €80/month (selected on-site teams, based on on-site attendance)
• Relocation support for remote/abroad positions
• Team well-being activities