Portuguese Content Moderator — Lisbon (On-Site) Growth

Concentrix Portugal; Lisboa; On-site; EUR 18,000 - 26,000; Full time

Benefits offered by this job

Central Lisbon location

Full paid training

Career development programs

Bring-a-friend referral bonus

Internal promotion opportunities

Job summary

Concentrix Portugal in Lisbon is seeking a Content Moderator to support our client's social media guidelines, working on-site in Lisbon. You will review content, enforce policies, and contribute to service improvements while maintaining confidentiality and professionalism.

We provide full training, cutting-edge tools, and opportunities for career growth. About 80% of managers have been promoted from within, and we offer a range of learning and leadership development programs.

Qualifications

• Fluent in Portuguese (C1) spoken and written.
• Fluent in English (B2) spoken and written.
• College degree or equivalent diploma.
• Strong understanding of e-commerce.
• Experience in moderation service industry.
• Available for 24/7 rotating shifts.
• Strong moderation skills and rational decision making with local market expertise.
• Fluent with social media products usage and basic understanding of digital advertising.

Responsibilities

• Review contents within agreed latency Service Levels and standards of quality
• Review the reported issues within agreed turnaround times and standards of quality
• Escalate issues to our client in accordance with the MSA and this SOW on knowledge base
• Monitor user behaviour and enforce policies effectively
• Apply guidelines consistently to diverse content scenarios
• Handle sensitive issues independently while upholding platform standards
• Maintain confidentiality and professionalism in all interactions

Skills

Portuguese language proficiency

English language proficiency

Education (college degree)

E-commerce understanding

Moderation service industry experience

24/7 rotating shifts

Moderation skills & decision making

Social media & digital advertising flu

Education

College degree or equivalent diploma

Job description

Concentrix Portugal in Lisbon is seeking a Content Moderator to support our client's social media guidelines, working on-site in Lisbon. You will review content, enforce policies, and contribute to service improvements while maintaining confidentiality and professionalism.

We provide full training, cutting-edge tools, and opportunities for career growth. About 80% of managers have been promoted from within, and we offer a range of learning and leadership development programs.