Content Moderator (English) - Global e-Commerce, Lisbon

Concentrix; Lisboa; Presencial; EUR 20 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Central location in Lisbon

Bring-a-friend bonus

Full paid training

Career development programs

Resumo da oferta

Concentrix in Lisbon, Portugal is seeking an English-speaking Content Moderator to support our client’s global e-commerce platform. This on-site role focuses on applying guidelines, reviewing content, and helping improve service quality across social channels.

You’ll join a training-rich environment designed for career growth, with 24/7 rotating shifts and exposure to cutting-edge moderation tools and policies, within a diverse, inclusive team.

Qualificações

• Fluent in English (verbal and written).
• Experience in moderation service industry.
• Strong understanding of social media platforms.
• Basic knowledge of digital advertising and online campaigns.

Responsabilidades

• Review contents within latency service levels and quality standards.
• Assess reported issues within agreed turnaround times and quality standards.
• Escalate issues to client per MSA and knowledge base guidelines.
• Monitor user behaviour and enforce platform policies.
• Apply guidelines consistently across diverse content scenarios.
• Handle sensitive content independently while upholding standards.

Conhecimentos

English (C1)

Moderation experience

Social media familiarity

Digital advertising basics

Formação académica

College degree or equivalent diploma

Descrição da oferta de emprego

Concentrix in Lisbon, Portugal is seeking an English-speaking Content Moderator to support our client’s global e-commerce platform. This on-site role focuses on applying guidelines, reviewing content, and helping improve service quality across social channels.

You’ll join a training-rich environment designed for career growth, with 24/7 rotating shifts and exposure to cutting-edge moderation tools and policies, within a diverse, inclusive team.