Bilingual Content Moderator French/English - Lisbon Onsite

Concentrix Portugal; Lisboa; On-site; EUR 19,000 - 28,000; Full time

Job summary

Concentrix Portugal in Lisbon is seeking a Content Moderator to support our client's social media guidelines and drive service improvements.

You will review content, monitor user behavior, apply guidelines, escalate issues, and maintain confidentiality to protect brand integrity.

Fluency in French and English, a college degree, and 24/7 shift availability are required for this on-site role with training and growth opportunities.

Qualifications

• Must have a college degree or equivalent diploma.
• Strong understanding of e-commerce.
• Experience in moderation service industry.
• Available for 24/7 rotating shifts.
• Strong moderation skills and rational decision making with local market expertise.
• Fluent with social media products and basic understanding of digital advertising.

Responsibilities

• Review contents within agreed latency and quality standards.
• Review reported issues within turnaround times and quality standards.
• Escalate issues to the client per MSA and SOW on knowledge base.
• Monitor user behaviour and enforce policies effectively.
• Apply guidelines consistently to diverse content scenarios.
• Handle sensitive issues independently while upholding platform standards.
• Maintain confidentiality and professionalism in all interactions.

Skills

French (C1)

English (B2)

College degree

Moderation experience

E-commerce knowledge

Shift flexibility

Social media familiarity

Education

College degree

Job description

Concentrix Portugal in Lisbon is seeking a Content Moderator to support our client's social media guidelines and drive service improvements.

You will review content, monitor user behavior, apply guidelines, escalate issues, and maintain confidentiality to protect brand integrity.

Fluency in French and English, a college degree, and 24/7 shift availability are required for this on-site role with training and growth opportunities.