Porto: Italian-Speaking Customer Support Agent (Onsite, 24/7 Shifts)

WW Talents; Faro; Presencial; EUR 11 000 - 15 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Accommodation support

Welcome bonus

Food allowance

Resumo da oferta

WW Talents in Porto, Portugal is hiring a Customer Support Representative to deliver professional, empathetic support across multiple markets. You will handle inquiries, resolve issues, and ensure a high-quality customer experience from a fast-paced, round-the-clock environment.

The role requires fluent Italian and C1 English, strong communication, and the ability to learn and manage large amounts of information.

Qualificações

• Fluent verbal and written communication in Italian.
• C1 level of English.
• Strong customer service and communication skills.
• Excellent problem-solving and prioritization abilities.
• Ability to learn, retain, and manage large amounts of information.

Responsabilidades

• Provide professional customer support through verbal and written communication.
• Handle customer inquiries, requests, and complaints.
• Identify customer needs and provide appropriate solutions.
• Support more than one market when required.
• Manage and retain large amounts of product and process information.
• Troubleshoot customer issues and follow established procedures.
• Handle disputes and sensitive situations professionally.
• Prioritize tasks effectively and work with strong attention to detail.
• Demonstrate active listening and empathy in every customer interaction.
• Maintain a high level of service quality in a fast-paced environment.

Conhecimentos

Italian language proficiency

English communication (C1)

Strong customer service

Problem solving

Multitasking in 24/7 shifts

Descrição da oferta de emprego

WW Talents in Porto, Portugal is hiring a Customer Support Representative to deliver professional, empathetic support across multiple markets. You will handle inquiries, resolve issues, and ensure a high-quality customer experience from a fast-paced, round-the-clock environment.

The role requires fluent Italian and C1 English, strong communication, and the ability to learn and manage large amounts of information.