Italian-Speaking Customer Support Agent — 24/7 Rotations

WW Talents; Porto; Presencial; EUR 14 000 - 20 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Accommodation support

Welcome bonus

Food allowance

Resumo da oferta

WW Talents in Porto, Portugal is hiring a Customer Support Representative to provide professional, efficient, and empathetic support to customers across markets. You will handle inquiries, resolve issues, and ensure a high-quality customer experience.

Requirements include fluent Italian and a C1 level of English, strong communication, and the ability to work a 24/7 rotational schedule. Relocation support is available (shared accommodation), plus a welcome bonus paid over 12 months and a daily

Qualificações

• Fluent Italian language required.
• C1 level of English.
• Strong customer service and communication skills.
• Excellent problem-solving and prioritization abilities.
• Ability to learn, retain, and manage large amounts of information.
• Strong attention to detail and organizational skills.
• Willingness to work in a 24/7 rotational environment.
• Ability to support multiple markets simultaneously.

Responsabilidades

• Provide professional customer support through verbal and written communication
• Handle customer inquiries, requests, and complaints
• Identify customer needs and provide appropriate solutions
• Support more than one market when required
• Manage and retain large amounts of product and process information
• Troubleshoot customer issues and follow established procedures
• Handle disputes and sensitive situations professionally
• Prioritize tasks effectively and work with strong attention to detail
• Demonstrate active listening and empathy in every customer interaction
• Maintain a high level of service quality in a fast-paced environment

Conhecimentos

Italian

English (C1)

Customer service

Descrição da oferta de emprego

WW Talents in Porto, Portugal is hiring a Customer Support Representative to provide professional, efficient, and empathetic support to customers across markets. You will handle inquiries, resolve issues, and ensure a high-quality customer experience.

Requirements include fluent Italian and a C1 level of English, strong communication, and the ability to work a 24/7 rotational schedule. Relocation support is available (shared accommodation), plus a welcome bonus paid over 12 months and a daily