Porto-Based Customer Support Agent (Italian) | 24/7

WW Talents; Setúbal; Presencial; EUR 11 000 - 16 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Accommodation support

Welcome Bonus

Food allowance

Resumo da oferta

WW Talents in Porto, Portugal (Onsite) is hiring a Customer Support Representative. You will provide professional, empathetic support to customers across markets, handling inquiries and resolving issues to ensure a high-quality experience.

The role requires Italian fluency and English at C1 level, plus the ability to work a 24/7 rotational schedule and learn large amounts of information quickly. Accommodation and relocation topics are discussed during interviews.

Qualificações

• Fluent verbal and written communication in Italian.
• C1 level of English.

Responsabilidades

• Provide professional customer support through verbal and written communication.
• Handle customer inquiries, requests, and complaints.
• Identify customer needs and provide appropriate solutions.
• Support more than one market when required.
• Manage and retain large amounts of product and process information.
• Troubleshoot customer issues and follow established procedures.
• Handle disputes and sensitive situations professionally.
• Prioritize tasks effectively and work with strong attention to detail.
• Demonstrate active listening and empathy in every customer interaction.
• Maintain a high level of service quality in a fast-paced environment.

Conhecimentos

Italian (Fluent)

English (C1)

Descrição da oferta de emprego

WW Talents in Porto, Portugal (Onsite) is hiring a Customer Support Representative. You will provide professional, empathetic support to customers across markets, handling inquiries and resolving issues to ensure a high-quality experience.

The role requires Italian fluency and English at C1 level, plus the ability to work a 24/7 rotational schedule and learn large amounts of information quickly. Accommodation and relocation topics are discussed during interviews.