Italian & English-Speaking Customer Support Agent — 24/7 (Porto)

WW Talents; Braga; Presencial; EUR 11 000 - 13 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Accommodation support

Welcome Bonus

Resumo da oferta

WW Talents in Porto, Portugal is hiring a Customer Support Representative to provide professional, empathetic assistance to customers across markets. You will handle inquiries, resolve issues, and ensure high-quality service.

The role requires fluent Italian, C1 English, and the ability to work in a 24/7 rotational environment. Relocation support includes accommodation in a shared residence; no flight ticket is included.

Qualificações

• Fluent verbal and written communication in Italian
• C1 level of English
• Strong customer service and communication skills
• Ability to learn, retain, and manage large amounts of information
• Strong attention to detail and organizational skills
• Comfortable working in a 24/7 rotational environment
• Ability to support multiple markets simultaneously

Responsabilidades

• Provide professional customer support through verbal and written communication
• Handle customer inquiries, requests, and complaints
• Identify customer needs and provide appropriate solutions
• Support more than one market when required
• Manage and retain large amounts of product and process information
• Troubleshoot customer issues and follow established procedures
• Handle disputes and sensitive situations professionally
• Prioritize tasks effectively and work with strong attention to detail
• Demonstrate active listening and empathy in every customer interaction
• Maintain a high level of service quality in a fast-paced environment

Conhecimentos

Italian

English (C1)

Descrição da oferta de emprego

WW Talents in Porto, Portugal is hiring a Customer Support Representative to provide professional, empathetic assistance to customers across markets. You will handle inquiries, resolve issues, and ensure high-quality service.

The role requires fluent Italian, C1 English, and the ability to work in a 24/7 rotational environment. Relocation support includes accommodation in a shared residence; no flight ticket is included.