Czech-Speaking Support Specialist — Relocate to Sofia, Paid Training

Mercier Consultancy Group; Portugal; Presencial; EUR 20 000 - 31 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully Paid Relocation Package

€1,500 Signing Bonus

Health Insurance

Fully Paid Training

Monthly Performance Bonus

Resumo da oferta

Mercier Consultancy Group is seeking a Czech Speaking Support Specialist to relocate to Sofia, Bulgaria. You will serve Czech-speaking clients, resolve inquiries via phone, email, and live chat, and maintain customer records while meeting SLAs. The role offers training, relocation support, and a signing bonus.

Ideal candidates have native/fluent Czech, strong communication, and a passion for customer support in an international setting. Competitive pay and growth opportunities are provided.

Qualificações

• Proficient Czech language (spoken and written).
• Experience in customer support is preferred.
• Strong communication and problem-solving abilities.
• Empathetic customer interactions and team collaboration.

Responsabilidades

• Act as the primary contact for Czech-speaking clients in Bulgaria.
• Handle inquiries via phone, email, and chat with accuracy and professionalism.
• Maintain detailed customer records and meet service SLAs.
• Collaborate with international teams to optimize workflows.
• Provide proactive solutions based on customer feedback.

Conhecimentos

Czech language

Customer support

Empathy

Communication

Team collaboration

Digital literacy

Relocation willingness

Ferramentas

CRM software

Descrição da oferta de emprego

Mercier Consultancy Group is seeking a Czech Speaking Support Specialist to relocate to Sofia, Bulgaria. You will serve Czech-speaking clients, resolve inquiries via phone, email, and live chat, and maintain customer records while meeting SLAs. The role offers training, relocation support, and a signing bonus.

Ideal candidates have native/fluent Czech, strong communication, and a passion for customer support in an international setting. Competitive pay and growth opportunities are provided.