Polish-Speaking Road Services Customer Care Specialist

Kats Recruitment; Porto; On-site; EUR 20,000 - 27,000; Full time

Benefits offered by this job

Company-provided accommodation

Meal card meal allowance

Health insurance from day one

22 days annual leave

Job summary

Kats Recruitment in Porto, Portugal, seeks a Polish-speaking Operations Customer Expert for on-site support to a road infrastructure company. You will be the main contact for transport operators, handling toll services, subscriptions, and account inquiries.

Requires native Polish and good English, with experience in customer support or logistics. The offer includes accommodation options, meal allowance via a card, health insurance from day one, 22 days annual leave, and paid training.

Qualifications

• Native or near-native fluency in Polish.
• Good working proficiency in English.
• Experience in customer support, administration, or logistics is advantageous.
• Strong communication and problem-solving skills.

Responsibilities

• Act as primary contact for commercial transport operators and drivers.
• Provide customer care and operational support via phone and email in Polish and English.
• Assist clients with toll systems, subscriptions, and account inquiries.
• Handle debt-related communications and settlements.
• Maintain up-to-date customer records and documentation.

Skills

Polish fluency

English proficiency

Customer support

Logistics knowledge

Communication skills

Negotiation skills

Data handling

Job description

Polish-Speaking Road Services Customer Care Specialist | Porto

Job Description

We are recruiting Polish-speaking Operations Customer Experts for an on-site role in Porto, Portugal, supporting a leading company specializing in road infrastructure management, toll collection, and transport operations across the Polish market.
In this role, you will act as a key contact point for logistics companies, fleet managers, and commercial drivers, assisting with road usage regulations, toll services, revenue collection, and account administration.

Your Role

• Act as the primary contact for commercial transport operators and drivers (vehicles over 3.5 tons).
  
• Provide customer care and operational support via phone and email in Polish and English.
  
• Assist clients with toll systems, service subscriptions, and account inquiries.
  
• Handle debt-related communications, balance settlements, and payment collections professionally.
  
• Advise customers on road usage policies, electronic toll regulations, and service offerings.
  
• Maintain up-to-date customer records and accurate case documentation in internal systems.
  
• Support overall operational targets and service delivery quality.
  

Your Qualifications

• Native or near-native fluency in Polish (spoken and written).
  
• Good working proficiency in English.
  
• Previous experience in customer support, administration, or logistics/transportation services is an advantage.
  
• Strong communication, negotiation, and problem-solving skills.
  
• Discretion and professionalism when managing sensitive client and financial data.
  
• Comfortable navigating digital databases, internal CRM platforms, and office software.
  
• Ability to thrive in an active, dynamic, and target-oriented operational environment.
  

The Offer

• Location: Modern office facilities in the Porto area with excellent public transport connections.
  
• Contract: Standard employment contract under local regulations, including full social security coverage.
  
• Compensation & Benefits: Competitive monthly salary package (options available with or without company-provided accommodation), daily meal allowance via meal card, and health insurance from day one.
  
• Annual Leave: 22 days of paid annual leave plus official local public holidays, with holiday and Christmas allowances integrated into monthly pay.
  
• Relocation Support: Optional company-provided accommodation available for eligible candidates moving to Porto.
  
• Training & Development: Fully paid initial professional training program and ongoing career support within an international workplace.