Polish-Speaking Road Services Support Specialist | Porto

Kats Recruitment; Porto; On-site; EUR 20,000 - 27,000; Full time

Benefits offered by this job

Company-provided accommodation

Meal card meal allowance

Health insurance from day one

22 days annual leave

Job summary

Kats Recruitment in Porto, Portugal, seeks a Polish-speaking Operations Customer Expert for on-site support to a road infrastructure company. You will be the main contact for transport operators, handling toll services, subscriptions, and account inquiries.

Requires native Polish and good English, with experience in customer support or logistics. The offer includes accommodation options, meal allowance via a card, health insurance from day one, 22 days annual leave, and paid training.

Qualifications

• Native or near-native fluency in Polish.
• Good working proficiency in English.
• Experience in customer support, administration, or logistics is advantageous.
• Strong communication and problem-solving skills.

Responsibilities

• Act as primary contact for commercial transport operators and drivers.
• Provide customer care and operational support via phone and email in Polish and English.
• Assist clients with toll systems, subscriptions, and account inquiries.
• Handle debt-related communications and settlements.
• Maintain up-to-date customer records and documentation.

Skills

Polish fluency

English proficiency

Customer support

Logistics knowledge

Communication skills

Negotiation skills

Data handling

Job description

Kats Recruitment in Porto, Portugal, seeks a Polish-speaking Operations Customer Expert for on-site support to a road infrastructure company. You will be the main contact for transport operators, handling toll services, subscriptions, and account inquiries.

Requires native Polish and good English, with experience in customer support or logistics. The offer includes accommodation options, meal allowance via a card, health insurance from day one, 22 days annual leave, and paid training.