Customer Rep (Polish-Speaking) - Insurance Company

Concentrix Portugal; Lisboa; Presencial; EUR 12 000 - 18 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Free Learning Programs

Career Growth Opportunities

Resumo da oferta

Concentrix Portugal in Lisbon is seeking a Customer Service Representative to support clients via inbound calls, chat, or email, helping ensure high-quality service and meeting client expectations on-site.

You will resolve product or service issues, provide accurate information, and listen to customers’ needs while maintaining confidentiality and a proactive, team-oriented approach. Training and career growth are provided.

Qualificações

• Polish language skills (written and oral) and fluent English (B2).
• Excellent writing and verbal communication to simplify technical language for non-technical users.
• Patience when communicating and solving issues.
• Respect for data privacy and confidentiality.
• Proactive, self-motivated, and a great team player.

Responsabilidades

• Assist clients via inbound calls, chat, or email in the after-sales process by answering inquiries.
• Resolve product or service problems by clarifying customer complaints.
• Provide accurate information using the correct methods/tools.
• Deliver real-time, accurate information to empower customer decisions.
• Listen to customers’ situations and acknowledge their needs.
• Exceed service expectations to leave a memorable experience.

Conhecimentos

Polish (written and oral)

English (B2)

Strong written and verbal comunication

Patience and confidentiality

Team player

Descrição da oferta de emprego

Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

If you’re looking to grow and be inspired, as aCustomer Service Representative in Lisbon, Portugal (On-Site)you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

As a Customer Service Representative, you will:

• Assist clients via inbound calls, chat, or e-mail in the after-sales process by answering customers’ inquiries and/or attending to potential requests.


• Resolve product or service problems by clarifying the customer's complaints.


• Provide accurate, valid, and complete information by using the right methods/tools.


• Give real-time, accurate information that empowers the customer to make decisions.


• Listen to the customer's unique situation and acknowledge their needs.


• Go beyond the customer's service expectations so they will remember and share their great experience.

Your qualifications

Concentrix is a great match if you:

• Have a high level of Polish (written and oral) and fluent in English (B2)


• Possess excellent writing and verbal communication skills to simplify technical language for non-technical users


• Demonstrate patience when communicating and solving issues


• Treat all data and personal information with the utmost confidentiality


• Are proactive, self-motivated, and a great team player