Polish-speaking Pet-Care Customer Expert - Lisbon On-site

Bcrecruitment; Lisboa; On-site; EUR 12,000 - 15,000; Full time

Benefits offered by this job

Private health insurance

Accommodation provided

Job summary

Bcrecruitment is hiring for an Operations Customer Expert in Lisbon, Portugal. You will support Polish-speaking customers via phone, email, and live chat, delivering accurate answers with the right tools and building trust through clear communication.

The role requires fluent Polish and strong English, with a full 5-day training and relocation support. Company-provided accommodation is offered with a monthly gross salary.

Qualifications

• Native or fluent Polish (C1+) and good English (B2+), spoken and written.
• Excellent communication and active-listening skills
• Strong customer-service and complaint-handling skills
• Genuine interest in pets and animal well-being
• Available for the full 5-day training

Responsibilities

• Handle incoming customer contacts in Polish by phone, email and live chat
• Understand each customer's need and give accurate, complete answers using the right tools
• Build trust through clear, friendly and professional communication
• Document every interaction accurately in the company's systems
• Contribute to your team's quality, productivity and customer-satisfaction targets

Skills

Polish proficiency

English proficiency

Communication

Active listening

Customer service

Complaint handling

Pet lover

Training availability

Job description

Bcrecruitment is hiring for an Operations Customer Expert in Lisbon, Portugal. You will support Polish-speaking customers via phone, email, and live chat, delivering accurate answers with the right tools and building trust through clear communication.

The role requires fluent Polish and strong English, with a full 5-day training and relocation support. Company-provided accommodation is offered with a monthly gross salary.