Polish-speaking IT Service Desk Analyst (L1/L2)

Careerxtra; Lisboa; On-site; EUR 32,000 - 46,000; Full time

Benefits offered by this job

Access to 5,000+ free courses

Attractive salary and allowances

4 weeks of paid vacation

Dynamic work environment with wellness activities

Job summary

A leading outsourcing consultancy in Lisbon is seeking a Service Desk Analyst fluent in Polish and English. The ideal candidate will be responsible for handling IT-related issues, ensuring timely resolutions, and maintaining high customer service standards. Candidates should have experience in IT service desks along with a relevant degree. The role offers attractive benefits including paid vacation and access to numerous training resources.

Qualifications

• 1-3 years in IT Service Desk or Technical Support.
• Familiarity with ITSM tools.
• Understanding of SDLC and operating systems.

Responsibilities

• Serve as the primary point of contact for users.
• Log and document incidents in ITSM tool.
• Ensure timely resolution of user issues.
• Manage incident handling and escalation processes.
• Provide regular updates until closure.

Skills

Fluent in Polish

Proficiency in English

Strong problem-solving skills

Customer-focused mindset

Time management

Adaptability

Education

Bachelor's degree in IT or Computer Science

Tools

ServiceNow

BMC Remedy

HPSM

CA Service Desk

Job description

A leading outsourcing consultancy in Lisbon is seeking a Service Desk Analyst fluent in Polish and English. The ideal candidate will be responsible for handling IT-related issues, ensuring timely resolutions, and maintaining high customer service standards. Candidates should have experience in IT service desks along with a relevant degree. The role offers attractive benefits including paid vacation and access to numerous training resources.