Polish-Speaking CSR – Lisbon (On-Site) Growth

Concentrix Portugal; Lisboa; On-site; EUR 12,000 - 18,000; Full time

Benefits offered by this job

Competitive salary

€1,000 welcome bonus

Central Lisbon location

Job summary

Concentrix Portugal in Lisbon is seeking a Customer Service Representative to support our client's social media areas on-site. You will resolve issues, provide updates, and ensure service levels across channels while promoting product guidelines.

The role requires fluency in Polish (C1) and English (B2), a college degree, and experience in a call center or service industry. A 24/7 rotating shift schedule is available, with full training and growth opportunities.

Qualifications

• Fluent in Polish (C1) and English (B2) written and spoken.
• College degree or equivalent diploma required.
• Strong understanding of e-commerce and digital advertising basics.
• Experience in call center or service industry.
• Available for 24/7 rotating shifts.

Responsibilities

• Investigate and resolve issues reported by buyers/sellers/customers/creators.
• Review issues within turnaround times and quality standards.
• Escalate issues to client per MSA and SOW.
• Drive customer satisfaction with regular updates across touchpoints.
• Ensure adherence to service levels across channels and improve productivity.

Skills

Polish (C1)

English (B2)

Call center experience

Social media usage

Education

College degree or equivalent diploma

Job description

Concentrix Portugal in Lisbon is seeking a Customer Service Representative to support our client's social media areas on-site. You will resolve issues, provide updates, and ensure service levels across channels while promoting product guidelines.

The role requires fluency in Polish (C1) and English (B2), a college degree, and experience in a call center or service industry. A 24/7 rotating shift schedule is available, with full training and growth opportunities.