Russian Speaking Player Support For Supercell Games - Work In Sofia, Bulgaria

Mercier Consultancy Md; Lisboa; Presencial; EUR 17 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully Paid Training on proprietary gam

Fully Paid Relocation Package (flight,

Monthly Performance Bonus linked to KP

Modern, gaming-focused office in Sofia

Career development in Gaming & Esports

Resumo da oferta

Mercier Consultancy Md in Sofia, Bulgaria, is hiring a Russian Speaking Player Support Specialist for Supercell Games. You will assist a global Russian-speaking player community, troubleshoot issues, and support in-game events.

The role requires native Russian, strong English, a passion for mobile gaming, and a customer-focused mindset. Relocation and fully paid training are provided, along with a monthly salary, KPI-based bonuses, and a modern office in Sofia.

Qualificações

• Native or fluent Russian (spoken and written) is mandatory for this role.
• Strong proficiency in English to collaborate within our international team.
• A genuine passion for mobile gaming, specifically Supercell titles, is highly valued for this Gaming & Esports role.
• Excellent problem-solving skills and a customer-centric mindset.
• Valid EU passport or a legal right to work in Bulgaria.
• Previous experience in customer support or the gaming industry is a significant advantage.

Responsabilidades

• Deliver exceptional customer service to the Russian-speaking user base of world-famous Supercell gaming titles.
• Troubleshoot technical issues, billing inquiries, and account management concerns within the Gaming & Esports ecosystem.
• Maintain a deep knowledge of current game mechanics, events, and community trends to assist players effectively.
• Proactively identify and elevate recurring technical bugs or player feedback to the development and quality assurance teams.
• Foster a positive and welcoming environment for players in every interaction, ensuring the highest standards of the Supercell brand.
• Contribute to the continuous improvement of support protocols within our bustling Gaming & Esports center in Sofia.

Conhecimentos

Russian language

English language

Customer service

Gaming passion

Descrição da oferta de emprego

Russian Speaking Player Support Specialist for Supercell Games

Job Overview We are looking for a passionate gamer to fill the Russian Speaking Player Support Specialist for Supercell Games position in Bulgaria. This role is a unique gateway for those seeking Russian-speaking jobs within the high-octane world of Gaming & Esports, where you will provide top-tier assistance to a global community of players.

Key Responsibilities

Deliver exceptional customer service to the Russian-speaking user base of world-famous Supercell gaming titles

Troubleshoot technical issues, billing inquiries, and account management concerns within the Gaming & Esports ecosystem

Maintain a deep knowledge of current game mechanics, events, and community trends to assist players effectively

Proactively identify and elevate recurring technical bugs or player feedback to the development and quality assurance teams

Foster a positive and welcoming environment for players in every interaction, ensuring the highest standards of the Supercell brand

Contribute to the continuous improvement of support protocols within our bustling Gaming & Esports center in Sofia

Requirements

Native or fluent Russian (spoken and written) is mandatory for this role

Strong proficiency in English to collaborate within our international team

A genuine passion for mobile gaming, specifically Supercell titles, is highly valued for this Gaming & Esports role

Excellent problem-solving skills and a customer-centric mindset

Valid EU passport or a legal right to work in Bulgaria

Previous experience in customer support or the gaming industry is a significant advantage

Benefits What We Offer

Competitive Monthly Salary

Fully Paid Training on proprietary gaming support systems

Fully Paid Relocation Package (flight, transfer, and hotel accommodation upon arrival)

Monthly Performance Bonus linked to service quality and KPIs

Modern, gaming-focused office environment in the heart of Sofia

Career development paths within the thriving Gaming & Esports sector

Life in Bulgaria Bulgaria offers an incredible lifestyle, blending historical charm with a modern, fast-paced urban culture. When you relocate for one of our many jobs in Bulgaria, you will enjoy a Mediterranean-influenced climate, beautiful mountain ranges, and a vibrant nightlife that makes Sofia a top destination for young professionals seeking a high quality of life.

Beyond the career opportunities, Bulgaria is known for its affordable cost of living, exquisite local cuisine, and friendly atmosphere. Relocating to Bulgaria allows you to enjoy a work-life balance that is hard to match elsewhere, making the Russian Speaking Player Support Specialist for Supercell Games position in Bulgaria the perfect next step for your international career.