Platform Operations & Analytics Analyst

Hitachi Vantara Corporation; Lisboa; Presencial; EUR 38 000 - 54 000; Tempo integral

Resumo da oferta

Hitachi Digital Services in Portugal is seeking a Platform Management Support Analyst to provide ITSM and application support for a key third‑party platform. The role involves user provisioning, license management, onboarding, and governance across multiple business units.

Reporting to the Service Manager, you will handle operations, training, dashboards, and compliance tasks for a 3rd party platform. A cross‑functional, international team environment is expected.

Qualificações

• Minimum 3–5 years in IT Service Management, Application Support or L1/L2 Help Desk.
• Experience identifying process improvements and driving platform optimization initiatives.
• Experience supporting large user populations across business units.

Responsabilidades

• Operational Support: user access provisioning/deprovisioning, license allocation, onboarding, procurement lifecycle management.
• Stakeholder Engagement & Business Unit Support: first-line support, intake tracking, user onboarding/training.
• Reporting, Documentation & Knowledge Management: executive dashboards, KPI tracking, audit support.
• Compliance, Security & Vendor Governance: contract/renewal governance, invoice validation, risk management.

Conhecimentos

Stakeholder management

Communication

Analytical skills

Problem solving

Monday.com

Formação académica

Bachelor's in Business Administration

Bachelor's in IT Eng.

Ferramentas

Monday.com

Descrição da oferta de emprego

Hitachi Digital Services in Portugal is seeking a Platform Management Support Analyst to provide ITSM and application support for a key third‑party platform. The role involves user provisioning, license management, onboarding, and governance across multiple business units.

Reporting to the Service Manager, you will handle operations, training, dashboards, and compliance tasks for a 3rd party platform. A cross‑functional, international team environment is expected.