Payment Solutions Support Specialist (French)

Boeva Tech; Barreiro; Presencial; EUR 11 104 - 15 624; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Insurance

Meal Allowance

Relocation Package

Resumo da oferta

Boeva Tech is seeking a customer support specialist to join our Lisbon-based team. You will assist Spanish-speaking customers via phone, email, and chat, providing accurate guidance on payments, security, and account management.

Ideal candidates are fluent in French with strong English for internal communication, enjoy solving problems, and can work on rotational shifts including nights and weekends. Relocation options are available to support the transition.

Qualificações

• Fluent French required.
• English proficiency for internal communication.
• Strong problem-solving and customer-centric mindset.
• Ability to work on rotational shifts including nights and weekends.

Responsabilidades

• Assist Spanish-speaking customers via phone, email, and chat, resolving inquiries with efficiency and professionalism.
• Provide expert guidance on payment transactions, security procedures, and account management.
• Troubleshoot technical issues and elevate complex cases when necessary.
• Maintain accurate records of customer interactions and solutions provided.
• Collaborate with internal teams to enhance customer experience and service efficiency.

Conhecimentos

Fluent French (C1+)

English proficiency (B1+)

Descrição da oferta de emprego

Location: Lisbon, Portugal

Training Start Date: 13/08/2026

Are you passionate about delivering top-tier customer support? Do you thrive in a fast-paced environment, solving customer inquiries with precision and care? Join our dynamic team in Lisbon and be part of a global payment solutions project!

What Youll Do

• Assist Spanish-speaking customers via phone, email, and chat, resolving inquiries with efficiency and professionalism.

• Provide expert guidance on payment transactions, security procedures, and account management.

• Troubleshoot technical issues and elevate complex cases when necessary.

• Maintain accurate records of customer interactions and solutions provided.

• Collaborate with internal teams to enhance customer experience and service efficiency.

What We Offer

Compensation & Benefits:

• Base Salary: €930/month (paid 14 times per year).

• Attendance Bonus: €65/month (paid 11 times per year).
• Meal Allowance: €7.63 per working day (net).

• Health Insurance: Provided from Day 1 (free after 6 months).

Work Schedule & Flexibility:

• 24/7 Rotational Shifts (including nights & weekends).

• Two consecutive rotative days off per week.

Career Growth & International Work Environment

• Work with a leading global payment solutions provider.
• Career development opportunities in a fast-growing industry.
• Be part of a multicultural and inclusive workplace.

What Were Looking For

• Fluent French Speaker (C1+) with strong communication skills.
  English Proficiency (B1+) for internal communication.
• Problem-solving mindset with a customer-centric approach.
• Ability to work on rotational shifts (including nights & weekends).
• Tech-savvy with basic troubleshooting skills.

Hiring Process

1. Application Review We assess your profile.
2. Language Assessment Demonstrate your Spanish skills.
3. Interviews with the Client Final selection stage.

Relocation Package:

• Apartment Room with rent for 12 months

Documents Accepted:

- EU ID
- Residence card
- Manifestação de Interesse
- Visas (under consultation)