Payment Solutions Support Specialist

Boeva Tech; Barreiro; Presencial; EUR 12 276 - 15 624; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Insurance

Attendance Bonus

Meal Allowance

Relocation package

Resumo da oferta

Boeva Tech in Lisbon, Portugal, is seeking a fluent French-speaking customer support specialist to join a global payment solutions project. You will handle inquiries by phone, email, and chat, guiding customers through transactions, security procedures, and account management.

This role offers a base salary of €930/month plus an attendance bonus and meal allowance, with health insurance from day one. Expect 24/7 rotas, two consecutive days off per week, and a multicultural, inclusive work

Qualificações

• Fluent French speaker with strong communication skills (C1+).
• English proficiency for internal communication (B1+).
• Problem-solving mindset with a customer-centric approach.
• Ability to work on rotational shifts, including nights and weekends.
• Tech-savvy with basic troubleshooting skills.

Responsabilidades

• Assist Spanish-speaking customers via phone, email, and chat, resolving inquiries with efficiency and professionalism.
• Provide expert guidance on payment transactions, security procedures, and account management.
• Troubleshoot technical issues and escalate complex cases when necessary.
• Maintain accurate records of customer interactions and solutions provided.
• Collaborate with internal teams to enhance customer experience and service efficiency.

Conhecimentos

French (C1+)

English (B1+)

Problem solving

Customer-centric

Tech troubleshooting

Descrição da oferta de emprego

Location: Lisbon, Portugal

Training Start Date: 13/08/2026

Are you passionate about delivering top-tier customer support? Do you thrive in a fast-paced environment, solving customer inquiries with precision and care? Join our dynamic team in Lisbon and be part of a global payment solutions project!

What Youll Do

• Assist Spanish-speaking customers via phone, email, and chat, resolving inquiries with efficiency and professionalism.

• Provide expert guidance on payment transactions, security procedures, and account management.

• Troubleshoot technical issues and elevate complex cases when necessary.

• Maintain accurate records of customer interactions and solutions provided.

• Collaborate with internal teams to enhance customer experience and service efficiency.

What We Offer

Compensation & Benefits:

• Base Salary: €930/month (paid 14 times per year).

• Attendance Bonus: €65/month (paid 11 times per year).
• Meal Allowance: €7.63 per working day (net).

• Health Insurance: Provided from Day 1 (free after 6 months).

Work Schedule & Flexibility:

• 24/7 Rotational Shifts (including nights & weekends).

• Two consecutive rotative days off per week.

Career Growth & International Work Environment

• Work with a leading global payment solutions provider.
• Career development opportunities in a fast-growing industry.
• Be part of a multicultural and inclusive workplace.

What Were Looking For

• Fluent French Speaker (C1+) with strong communication skills.
  English Proficiency (B1+) for internal communication.
• Problem-solving mindset with a customer-centric approach.
• Ability to work on rotational shifts (including nights & weekends).
• Tech-savvy with basic troubleshooting skills.

Hiring Process

1. Application Review We assess your profile.
2. Language Assessment Demonstrate your Spanish skills.
3. Interviews with the Client Final selection stage.

Relocation Package:

• Apartment Room with rent for 12 months

Documents Accepted:

- EU ID
- Residence card
- Manifestação de Interesse
- Visas (under consultation)