French Speaking Customer Support Representative (on-site)

Ignite; Lisboa; Presencial; EUR 16 000 - 19 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private health insurance

Private life insurance

Relocation assistance

Private bedroom in company apartment

Resumo da oferta

Ignite in Lisbon is hiring a French-speaking Payment Solutions Customer Advisor. This full-time role (40 hours/week) supports French business clients with our payment technology and includes comprehensive training.

A 24/7 rotating schedule covers day, night, and weekend shifts, with relocation assistance for new hires. Fluency in French (native/C1) and at least B2 English are required to interact with clients and collaborate with teams.

Qualificações

• Native or C1-level fluency in French.
• B2-level English for workplace tools and collaboration.
• No prior specialized experience required; training provided on hire.
• Willingness to work a 24/7 rotating schedule, including nights and weekends.

Responsabilidades

• Guide business partners through payment platform processes via phone, email, and live chat.
• Resolve technical issues related to accounts, software usage, and transactions.
• Explain complex technical/financial concepts in clear French for clients.
• Coordinate with internal escalation teams to resolve advanced issues.
• Maintain complete interaction logs in French and English.

Conhecimentos

French proficiency (native/C1)

English proficiency (B2)

Customer-focused service

Tech-savvy

Descrição da oferta de emprego

Join our dynamic team in Lisbon as a French-Speaking Payment Solutions Customer Advisor and kickstart an exciting international career in the thriving FinTech industry. In this full-time role (40 hours per week), you will assist French business clients in navigating advanced payment technologies from our modern, centrally located office. No prior specialized experience is necessary, as we offer comprehensive training upon hire. You must hold native or C1-level fluency in French to interact with clients, alongside B2-level English for workplace tools and internal collaboration. The position features a 24/7 rotating schedule covering daytime, night, and weekend shifts.

Core Responsibilities

• Guide business partners through payment platform processes using phone, email, and live chat.
• Resolve technical challenges related to user accounts, software usage, and financial transactions.
• Break down complex technical and financial concepts into clear, accessible French.
• Coordinate with internal escalation teams to solve advanced issues.
• Maintain complete interaction logs in both French and English.

Compensation & Perks

• Base pay of €930 paid over 14 months (covering Christmas and summer bonuses).
• Monthly performance-driven attendance bonus of €100.
• Tax-free meal allowance of €7.63 per working day.
• Additional shift premiums for working nights and weekends, in line with Portuguese labor law.
• Private health and life insurance coverage.
• Transparent career progression tracks and routine performance evaluations.

Relocation Assistance

• Private bedroom provided in a shared, fully equipped company apartment for your initial period.
• Full administrative aid for acquiring local bank accounts, a tax identification number (NIF), and social security registration.

Ideal Candidate Profile

• Exceptional written and spoken proficiency in French.
• High adaptability for dynamic, 24/7 rotational shifts.
• Strong interest in technology and analytical problem-solving.
• Dedicated, customer-first mindset with a strong focus on client success.