Customer, Order and Technical Support (English-speaking) - Medical Equipment

Concentrix; Porto; Presencial; EUR 25 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Referral bonus opportunities

Full paid training

Resumo da oferta

Concentrix is hiring for a Customer, Order and Technical Support role in Porto, Portugal. This position involves delivering technical support for medical diabetes devices while providing excellent customer service through various communication channels. Candidates must have strong organizational and problem-solving skills, and fluency in English. A competitive salary plus bonuses are offered, along with full paid training. Join a diverse team dedicated to creating an inclusive environment.

Qualificações

• Fluent, both verbal and written, in English (C1 minimum).
• Can support more than one market simultaneously.
• Stay calm under stress and adapt quickly to change.

Responsabilidades

• Deliver technical support and troubleshooting for medical diabetes devices.
• Manage order intake and renewals in compliance with company guidelines.
• Assist customers with product usage and ordering through multichannel support.

Conhecimentos

Fluent in English (C1 minimum)

Strong customer service orientation

Excellent communication skills

Problem-solving and organizational skills

Descrição da oferta de emprego

Job Title

Customer, Order and Technical Support (English-speaking) - Medical Equipment

Responsibilities

• Deliver technical support and troubleshooting for medical diabetes devices, consumables and accessories.
• Manage order intake and renewals in compliance with company guidelines.
• Assist customers with product usage and ordering through multichannel support (calls, email, chat, and SMS).
• Accurately document all customer contacts in English.
• Apply active listening and empathy to handle sensitive patients and situations.
• Follow defined procedures and scripts to ensure regulatory and safety standards.

Qualifications

• Fluent, both verbal and written, in English (C1 minimum).
• Can support more than one market simultaneously.
• Strong customer service orientation with excellent communication skills.
• Problem‑solving, prioritization, and organizational skills.
• Stay calm under stress and adapt quickly to change.
• Patience and good temper to handle disputes and emergencies.
• Apply active listening and empathy to resolve client issues.
• (Bonus) Knowledge or background in healthcare, diabetes devices, or technical support.

Benefits

• Competitive salary (base and additional bonuses).
• Central location in Porto, Portugal.
• Bring‑a‑friend (referral) bonus opportunities.
• Full paid training on the company and the project you’ll be working on.

Equal Opportunity Employer

We’re proud to be united as one team, one company, globally. We are committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to Work

Only applicants who are legally authorized to work in Portugal will be considered for this position.