Automotive Network Ops Specialist – Portugal

Rpc; Lisboa; On-site; EUR 30,000 - 46,000; Full time

Job summary

Rpc in Lisbon is seeking an Operations Support Specialist to act as a key contact for our premium automotive network in Portugal. You will provide functional and operational support across day-to-day activities and help the dealer network navigate processes and tools.

You will work closely with local and central teams, identify recurring pain points and translate feedback into actionable insights for continuous improvement and enhanced network performance.

Qualifications

• Experience or strong knowledge of automotive dealer/network operations.
• Ability to understand end-to-end business processes and cross-functional workflows.
• Strong communication and service orientation with autonomous problem solving.

Responsibilities

• Act as a key point of contact for the network, supporting business-related questions, operational issues and day-to-day needs.
• Provide functional support across business processes, tools and daily operations.
• Analyse incoming requests, resolve issues within your area of responsibility and escalate them effectively when support from other teams is required.
• Follow up on incidents through to resolution, ensuring clear and continuous communication with the network.
• Identify recurring issues, operational pain points and opportunities for improvement.
• Coordinate with different local and central teams to facilitate effective problem resolution.
• Maintain and continuously update support materials, FAQs, workarounds and operational documentation.
• Support the rollout of new functionalities, releases and process changes, ensuring they are effectively communicated to the network.
• Gather feedback from Agents and translate it into structured inputs for continuous improvement.
• Contribute to the monitoring and analysis of support KPIs, including incident volumes, resolution times and recurring topics.

Skills

Automotive dealer operations

Stakeholder coordination

Process improvement

Data analysis

Tools

CRM systems

Ticketing tools

Job description

Rpc in Lisbon is seeking an Operations Support Specialist to act as a key contact for our premium automotive network in Portugal. You will provide functional and operational support across day-to-day activities and help the dealer network navigate processes and tools.

You will work closely with local and central teams, identify recurring pain points and translate feedback into actionable insights for continuous improvement and enhanced network performance.