Operations Customer Expert - Spanish, Basque and English

Savior Artigos Texteis Lda; Lisboa; Sur place; EUR 18 000 - 24 000; Plein temps

Avantages offerts par ce poste

Paid training

Supportive team leader

Career development

Multicultural environment

Résumé du poste

Savior Artigos Texteis Lda in Lisbon is hiring operations customer experts to support an international client. The role blends customer care with operational know‑how, using your language skills daily.

We require fluency in Spanish, Basque and English and offer paid training, a supportive leader, clear quality guidance, and pathways for career progression in a multicultural team.

Qualifications

• Fluent in Spanish, Basque and English.
• Professional, friendly communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.

Responsabilités

• Manage customer requests that involve operational steps and account changes.
• Monitor service levels and flag issues before they affect customers.
• Support the team with process knowledge and quick problem solving.
• Maintain accurate records and reporting for the operation.
• Contribute ideas that improve workflows and customer experience.

Connaissances

Spanish

Basque

English

Description du poste

Looking for Spanish, Basque and English speaking jobs in Lisbon, Portugal? We are hiring operations customer experts to join a multilingual team supporting an international client. In this role you will combine customer care with operational knowledge to keep service running smoothly. Fluency in Spanish, Basque and English is essential, and your language skills will be used every day.

Key responsibilities

• Manage customer requests that involve operational steps and account changes.
• Monitor service levels and flag issues before they affect customers.
• Support the team with process knowledge and quick problem solving.
• Maintain accurate records and reporting for the operation.
• Contribute ideas that improve workflows and customer experience.

Requirements

• Fluent level in Spanish, Basque and English.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

What we offer

• Paid training and onboarding before you take your first contacts.
• A supportive team leader and clear quality guidance.
• Career development paths and internal progression opportunities.
• A friendly, multicultural working environment.

Location and working arrangement

This is an on-site position based in Lisbon. Working hours: 8 hours per day, 5 working days per week.