Operations Customer Expert – Dutch And English Speaking

Callfortalents; Porto; Hybrid; EUR 17.000 - 23.000; Vollzeit

Benefits dieser Stelle

Meal allowance

Productivity bonus

Zusammenfassung

Callfortalents in Porto, Portugal, offers a Hybrid/Remote Operations Customer Expert role supporting Dutch and English-speaking drivers and transport companies. The position requires 40 hours per week with a 1-hour lunch break and a rotational 24/7 shift pattern, in a fast-paced logistics environment.

Primary duties include serving as the main contact for 3.5-tonne trucks, handling inquiries, clarifying routes across the Netherlands, and driving service sales while ensuring revenue collection.

Qualifikationen

• Fluency in Dutch and English, written and spoken.
• Excellent communication and problem-solving skills.
• Customer-oriented mindset and ability to work in a fast-paced environment.

Aufgaben

• Serve as the main point of contact for trucks weighing at least 3.5 tonnes.
• Assist drivers and transport/logistics companies with inquiries.
• Clarify questions regarding roads and routes throughout the Netherlands.
• Ensure revenue collection and promote relevant service sales.

Kenntnisse

Dutch fluency

English fluency

Customer service

Communication skills

Problem solving

Jobbeschreibung

Location: Hybrid/Remote - Lisbon, Portugal

Are you fluent in Dutch and English and passionate about customer service? Join our team as an Operations Customer Expert and support drivers and transport companies across the Netherlands!

Key Responsibilities:

Serve as the main point of contact for trucks weighing at least 3.5 tonnes.

Assist drivers and transport/logistics companies with inquiries.

Clarify questions regarding roads and routes throughout the Netherlands.

Ensure revenue collection and promote relevant service sales.

Requirements:

Fluency in Dutch and English, both written and spoken.

Excellent communication and problem-solving skills.

Customer-oriented mindset and ability to work in a fast-paced environment.

Working Schedule:

40 hours per week, 8 working hours per day plus a 1-hour lunch break.

Rotational 24/7 shift pattern.

Until 30 June 2026, the schedule is 07:30-16:30, Monday to Sunday.

Meal allowance: €7 per working day (€154 per month).

Productivity bonus: €200.

Operations Customer Expert - Dutch And English Speaking Porto, Portuguese Republic, PT