We're Hiring!!! - Lisbon - English Speaking - Customer Service Rep

Cbtalents; Loures; On-site; EUR 24,000 - 36,000; Full time

Job summary

Cross Border Talents in Lisbon, Portugal, is seeking motivated English-Speaking Customer Support Specialists to join an international team supporting a fintech and digital payment platform. The role is on-site in Lisbon, full-time, 40 hours per week, with a competitive salary package.

Applicants should have at least a C1 level of English, excellent communication and problem-solving abilities, and a customer-focused mindset.

Qualifications

• Minimum C1 level of English.
• Excellent communication and problem-solving skills.
• Customer-focused mindset with strong interpersonal skills.
• Interest in financial technology and digital payment solutions.

Responsibilities

• Provide customer support in English and Spanish through available channels.
• Assist customers with payment solutions, account management, and general inquiries.
• Troubleshoot technical issues to ensure a smooth customer experience.
• Resolve customer concerns promptly and professionally to maintain satisfaction.
• Deliver high-quality service and maintain customer satisfaction.

Skills

English C1

Clear communication

Problem solving

Customer focus

Job description

Join !!! Social Media platform project at a leading international BPO company.

We are looking for motivated and customer-orientedEnglish-Speaking Customer Support Specialists to join an international team in Lisbon, supporting an innovative global financial technology and digital payment solutions platform.

Your Responsibilities

• Provide customer support in Spanish and English through available communication channels.
• Assist customers with payment solutions, account management, and general inquiries.
• Troubleshoot technical issues and ensure a smooth customer experience.
• Resolve customer concerns efficiently and professionally.
• Deliver excellent customer service while maintaining high customer satisfaction.

Requirements

• Min. C1 level of English.
• Excellent communication and problem-solving skills.
• Customer-focused mindset and strong interpersonal skills.
• Interest in financial technology and digital payment solutions.
• Previous customer support experience is a plus.
• Availability to work full-time on-site in Lisbon.

Location & Working Conditions

• Location:Lisbon, Portugal (On-site)
• Working Hours: Full-time, 40 hours per week
• Salary:Competitive salary package

Eligibility Requirements

Candidates must hold at least one of the following valid documents:

• EU Member State ID Card
• Valid Portuguese Residence Permit (minimum 6 months of validity remaining).