We're Hiring!!! - Lisbon - English Speaking - Customer Service Rep

Cbtalents; Faro; On-site; EUR 21,000 - 27,000; Full time

Job summary

Cross Border Talents in Lisbon is seeking an English-speaking Customer Support Specialist to join an international team supporting a fintech and digital payments platform. On-site position.

You will handle inquiries in English and Spanish, assist with payments, account management, and troubleshoot issues, delivering excellent service. This full-time role offers growth opportunities and a competitive salary.

Qualifications

• Has strong English communication skills (C1).
• Demonstrates customer-focused mindset and problem-solving abilities.
• Experience in customer support is a plus.
• Willingness to work full-time on-site in Lisbon.

Responsibilities

• Provide customer support in English (and Spanish) through available channels.
• Assist customers with payments, account management, and general inquiries.
• Troubleshoot technical issues to ensure smooth customer experience.
• Resolve customer concerns promptly and professionally.
• Deliver excellent service while maintaining high customer satisfaction.

Skills

English Proficiency (C1)

Customer service

Problem solving

Education

High School Diploma

Tools

CRM software

Job description

Join !!! Social Media platform project at a leading international BPO company.

We are looking for motivated and customer-orientedEnglish-Speaking Customer Support Specialists to join an international team in Lisbon, supporting an innovative global financial technology and digital payment solutions platform.

Your Responsibilities

• Provide customer support in Spanish and English through available communication channels.
• Assist customers with payment solutions, account management, and general inquiries.
• Troubleshoot technical issues and ensure a smooth customer experience.
• Resolve customer concerns efficiently and professionally.
• Deliver excellent customer service while maintaining high customer satisfaction.

Requirements

• Min. C1 level of English.
• Excellent communication and problem-solving skills.
• Customer-focused mindset and strong interpersonal skills.
• Interest in financial technology and digital payment solutions.
• Previous customer support experience is a plus.
• Availability to work full-time on-site in Lisbon.

Location & Working Conditions

• Location:Lisbon, Portugal (On-site)
• Working Hours: Full-time, 40 hours per week
• Salary:Competitive salary package

Eligibility Requirements

Candidates must hold at least one of the following valid documents:

• EU Member State ID Card
• Valid Portuguese Residence Permit (minimum 6 months of validity remaining).