operations Customer Expert

Cross Border Talents; Lisboa; Presencial; EUR 14 000 - 16 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private health insurance

Dental insurance

Meal allowance via prepaid card

Resumo da oferta

Cross Border Talents in Lisbon, Portugal, is seeking an Operations Customer Expert to deliver professional support to individual and business customers in a fast-paced AI environment.

The role requires fluent English and hands-on experience in tech support, with 24/7 project coverage and rotating shifts. Training leads to an uncertain-term contract and potential permanent placement, complemented by private health and dental insurance after signing.

Qualificações

• English language proficiency required (Fluent).
• Experience in tech support or a similar role.

Responsabilidades

• Provide customer support across multiple channels, troubleshooting and resolving issues efficiently.
• Assist customers with billing, invoicing, and account-related matters.
• Troubleshoot account access and technical issues.
• Guide, support, and train customers on the use of the company's products.
• Deliver timely, accurate, and customer-focused responses.
• Maintain high service quality and meet customer satisfaction and quality targets.

Conhecimentos

English (Fluent)

Tech support experience

Descrição da oferta de emprego

Operations Customer Expert

Join a leading AI technology company as an Operations Customer Expert, providing professional and exceptional support to individual and business customers in a fast-paced, innovative environment.

Language Requirement: English - Fluent

Work Requirement: Experience in tech support

Key Responsibilities

• Provide customer support across multiple channels, troubleshooting and resolving issues efficiently.
• Assist customers with billing, invoicing, and account-related matters.
• Troubleshoot account access and technical issues.
• Guide, support, and train customers on the use of the company's products.
• Deliver timely, accurate, and customer-focused responses.
• Maintain high service quality and meet customer satisfaction and quality targets.

Working Hours:

Project Coverage: 24/7

Rotating Shifts

Working Time: 8 hours per day + 1-hour lunch break

Weekly Hours: 40 hours per week

Schedule Notice: Work schedules are provided 10 days in advance.

Contract & Compensation:

Contract Type:Selection Agreement

Daily Allowance: €18.56

Weekly Allowance: €92.80 (5 working days)

Base Salary: €938.00 gross/month

Holiday Allowance: €78.17/month

Christmas Allowance:€78.17/month

Meal Allowance:€154.00/month (€7.00 per working day)

Estimated Monthly Gross Salary: €1,248.33

Variable Bonus: Up to €200/month

Recruitment & Contract Progression

• Candidates will sign a Selection Agreement to manage the final phase of recruitment, including training.
• If selected at the end of the training, candidates will sign an Employment Uncertain Term Contract with a foreseeable duration of 12 months.
• A permanent contract will be offered after 2 years subject to the applicable conditions.
• Private health and dental insurance will be provided after signing the employment contract, provided you already have a NIF and Social Security number.

Meal Allowance

• The meal allowance is paid through a prepaid meal card.
• The meal allowance is exempt from Social Security and IRS contributions.

Documentation Required: EU Passport OR Valid Portuguese Residence Permit.