English Customer Support

Innopath Consulting Lda; Lisboa; Presencial; EUR 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Holiday allowance

Meal allowance

Performance bonus

Paid training

Health insurance

Dental insurance

22 days leave

Career development

International environment

Contract-to-perm

Resumo da oferta

Innopath Consulting Lda in Lisbon is seeking a motivated English Customer Support Expert to join an AI project. You will assist users with technical, account, and billing issues across phone, email, and chat, delivering clear and friendly help.

This on-site, full-time role offers a competitive salary, 22 days leave, health and dental insurance, and a path to permanent employment after probation. You will stay updated on product changes and aim to provide outstanding customer experiences.

Qualificações

• Fluent English, both written and spoken.
• Strong communication and customer service skills.

Responsabilidades

• Provide customer support across multiple channels (phone, email, chat).
• Assist customers with billing and invoicing enquiries.
• Troubleshoot account access and login-related issues.
• Guide customers on how to use the AI platform's products and services.
• Provide clear, accurate, and timely responses to customer enquiries.
• Identify customer needs and deliver effective solutions.
• Meet established quality, productivity, and customer satisfaction targets.
• Deliver high-quality service that exceeds client expectations.
• Stay informed about product updates, procedures, and support guidelines.

Conhecimentos

Fluent English

Communication skills

Customer service

Descrição da oferta de emprego

Job Overview

We are looking for a motivated and tech-savvy English Customer Support Expert to join an innovative artificial intelligence project in Lisbon.

You will support consumers and business users of a leading generative AI platform, helping them resolve technical, account, and billing-related issues. If you are passionate about technology and enjoy delivering exceptional customer experiences, we would love to hear from you.

What We Offer

• Competitive salary package.
• Holiday and Christmas allowances.
• Meal allowance.
• Monthly performance bonus.
• Paid training upon successful completion.
• Private health and dental insurance.
• 22 days of annual leave.
• Career development opportunities.
• International and multicultural working environment.
• Initial contract with the possibility of becoming permanent.

Key Responsibilities

• Provide customer support across multiple channels, including telephone, email, and chat.
• Assist customers with billing and invoicing enquiries.
• Troubleshoot account access and login-related issues.
• Guide customers on how to use the client's AI products and services.
• Provide clear, accurate, and timely responses to customer enquiries.
• Identify customer needs and deliver effective solutions.
• Meet established quality, productivity, and customer satisfaction targets.
• Deliver high-quality service that exceeds client expectations.
• Stay informed about product updates, procedures, and support guidelines.

Requirements

• Fluent English, both written and spoken.
• Strong communication and customer service skills.
• Interest in artificial intelligence, technology, and digital products.
• Good problem-solving and troubleshooting abilities.
• Ability to communicate technical information clearly and simply.
• Comfortable providing support by telephone, email, and chat.
• Ability to work accurately in a fast-paced environment.
• Availability to work on-site in Lisbon.
• Availability for rotating shifts within a 24/7 operation.
• Previous customer support or technical support experience is an advantage but not required.
• EU citizenship or a valid work permit for Portugal.

Working Conditions

• On-site position in Lisbon.
• Full-time schedule of 40 hours per week.
• Rotating shifts within a 24/7 operation.
• Work schedules provided in advance.

Ready to Join Us?

If you are an English speaker passionate about technology and interested in supporting the users of a leading AI platform, this could be the opportunity for you.