Online Travel Coordinator (Flexible Schedule)

Destinytravel; Lisboa; Hybrid; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Flexible scheduling

Access to training resources

Exclusive travel perks

Supportive team environment

Opportunities for professional growth

Job summary

A travel coordination company is seeking an Online Travel Coordinator to support travelers from planning to return. The role involves handling inquiries, assisting with itinerary changes, providing destination information, and ensuring smooth user experiences. The ideal candidate has strong communication skills, attention to detail, and a passion for travel. This is a fully remote position that offers flexible scheduling and opportunities for professional growth in a collaborative environment.

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience preferred, not required.
• Strong attention to detail and organizational skills.
• Comfortable with digital tools and systems.
• Genuine passion for travel and helping others.

Responsibilities

• Answer inquiries via email, phone, and messaging.
• Assist with itinerary changes and travel questions.
• Provide travel requirement guidance and information.
• Confirm trip details and follow-up before departure.
• Resolve customer concerns with empathy and patience.

Skills

Strong written communication skills

Strong verbal communication skills

Customer service skills

Attention to detail

Organizational skills

Digital tools proficiency

Passion for travel

Job description

As a Online Travel Coordinator, you will play a key role in supporting travelers from the moment they begin planning to the moment they return home. Your goal is to ensure every experience is smooth and enjoyable by assisting with travel arrangements, answering questions, managing updates, and helping clients feel confident throughout their journey. You will work closely with travelers to understand their preferences and provide guidance that aligns with their expectations and needs.

At Destiny&Co, we value personalized service and take pride in helping travelers create memorable experiences through carefully coordinated itineraries and professional support.

Key Responsibilities

• Handle incoming inquiries via email, phone, and messaging platforms.
• Assist clients with itinerary changes, cancellations, and travel questions.
• Provide clear destination information and travel requirement guidance.
• Confirm trip details, follow up before departure, and collect feedback after return.
• Resolve concerns with empathy, patience, and timely communication.

Benefits

• Fully remote position with flexible scheduling.
• Access to training resources and exclusive travel perks.
• Supportive and collaborative team environment.
• Opportunities for professional growth within the travel industry.

What We’re Looking For

• Strong written and verbal communication skills.
• Customer service experience preferred but not required.
• Excellent attention to detail and organizational skills.
• Comfort learning digital tools and systems.
• Genuine passion for travel and helping others.