Ocean Export Agent

Expeditors; Coimbra; Presencial; EUR 18.000 - 24.000; Jornada completa

Descripción de la vacante

Expeditors in Coimbra, Portugal, is seeking an Ocean Export Lead Agent to ensure timely movement of freight and accurate information within the Ocean Export Department. The role focuses on providing excellent customer service and maintaining compliant, efficient processes across the export workflow.

The ideal candidate has 6 months to 1 year of related experience, good Portuguese and English communication, and strong organizational skills.

Formación

• 6 months to 1 year related experience and/or training
• Understanding of ocean documentation process is a plus
• Effective interpersonal and communication skills in Portuguese and English
• Pro-active, strong organizational skills

Responsabilidades

• Ensure smooth and timely freight process flow in the Ocean Export Department
• Data entry accuracy into the operational system
• Track and Trace Ocean Export Files and reporting
• Ensure compliance with internal and external regulations
• Maintain up-to-date customer SOPs and DLSOPs
• Handle overseas communications and timely responses to emails and requests
• Escalate issues to management when needed

Conocimientos

Interpersonal skills

Communication

Organizational skills

Portuguese & English

Descripción del empleo

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Export Department.

Major Duties and Responsibilities

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace Ocean Export Files and reporting
• Meet compliance at all times to regulations internal and external in accordance with government regulations
• Understand department process flow, and looking for best practices to improve operational efficiency and productivity
• Ensure all customers standard operating procedures in place and updated in the DLSOPs
• Overseas communications, timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary

Qualifications

• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience is a plus
• Understanding of ocean documentation process a plus
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Pro-active, strong organizational skills
• Strong written and verbal communication skills in Portuguese and English

Reporting Structure

• Ocean Export Lead Agent, Supervisor and Manager

Additional Information

Expeditors offers excellent benefits:

• Health Plan: Medical
• Employee Stock Purchase Plan
• Training and Personnel Development Program

We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors yo...