(Norwegian/Danish) Technical Customer Advisor

Eugenia Talent; Lisboa; Presencial; EUR 22 000 - 33 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Accommodation provided for a special f

Monthly team building activities

Initial training and ongoing learning

Resumo da oferta

Eugenia Talent is seeking a Norwegian/Danish Technical Customer Advisor to support customers across phone, email and chat. You will provide technical guidance on smart home devices and manage troubleshooting with a clear escalation path.

The role requires fluent Norwegian or Danish and intermediate English, plus excellent communication and a customer‑focused mindset. A permanent contract with training and growth opportunities is offered.

Qualificações

• Fluent Norwegian or Danish plus intermediate English.
• Experience in technical troubleshooting is a plus.
• Strong communication and problem solving mindset.
• Comfortable with phone, email, chat impressions and social media

Responsabilidades

• Assist the customer by phone, emails and chat.
• Offer technical assistance on smart home devices (cameras, virtual assistant, etc.).
• Troubleshoot and define the correct escalation process when necessary.
• Ask clear questions to understand customer needs and gather information.
• Document relevant details into the system.
• Engage in training and continuous learning opportunities.

Conhecimentos

Norwegian language

Danish language

English (intermediate)

Technical troubleshooting

Customer service mindset

Descrição da oferta de emprego

(Norwegian/Danish) Technical Customer Advisor

About the job (Norwegian/Danish) Technical Customer Advisor

Type of position:

Full-time position

Key languages:

Fluent level of Norwegian or Danish

Sector:

Customer Service / Technical Support

About our Client:

Would you like to work for the most famous search engine company in the world? You will be working on an exciting project and you will have access to a tool lab' where you can get familiar with all the smart home devices that you will be providing support for. Does it sound like a great opportunity to you ? We think so too !

The Offer:

• Assist the customer by phone, emails and chat;
• Offer technical assistance on the tools (smart home devices: cameras, virtual assistant etc..);
• Troubleshoot and define the correct escalation process when necessary;
• Show yourself always available to understand and ask clear questions to help the customer;
• Identify, study and propose the best solution to help your customer;
• Gather all relevant information into the system;

Requirements:

• Excellent communication skills in Norwegian or Danish + intermediate level in English;
• Experience in technical troubleshooting is a plus;
• Genuine care giver with a problem solver mind;
• Comfortable with phone calls, email writing and social media;
• Attractive salary package (with performance bonuses)
• Permanent contract
• Accommodation provided for a special fee if necessary
• Initial training, and continuous learning opportunities
• Monthly team building activities
• Great office space and an amazing customer service teamto work with !