Arabic Customer Support Advisor - Night Shifts - Portugal

KultureTalent - Global Talent; Lisboa; Presencial; EUR 18.000 - 24.000; Tempo integral

Resumo da vaga

KultureTalent - Global Talent is seeking an Arabic Customer Support Advisor for night shifts in Portugal. You will handle inquiries via email, chat, and messaging channels, while maintaining the brand voice and delivering high-quality service.

Requirements include native or near-native Arabic, good English, Microsoft Office knowledge, and the ability to start in Portugal in November. Experience with customer interactions is a plus; dynamic and proactive mindset is essential.

Qualificações

• Native or near-native Arabic required.
• Good level of English for an international team.
• Proficient in Microsoft Office.
• Dynamic and proactive attitude.
• Based in Portugal or able to start in Portugal in November.
• Experience with customer interactions is a plus.

Responsabilidades

• Assist users with inquiries via email, chat, and social channels.
• Adapt the brand voice for private and public interactions across channels.
• Respond to escalations and document relevant case information.

Conhecimentos

Arabic native

English proficiency

Dynamic and proactive

Customer support experience

Brand voice adaptation

Portugal-based

Ferramentas

Microsoft Office

Descrição da vaga

Arabic Customer Support Advisor - Night Shifts - Portugal

Job Openings Arabic Customer Support Advisor - Night Shifts - Portugal

About the job Arabic Customer Support Advisor - Night Shifts - Portugal

RESPONSABILITIES:

• Ability to assist users with General Inquiries, and support issues via phone but mainly trough email/chat/social/social messaging channels (as assigned)
• Ability to adapt the brands voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social, forums, eCommerce reviews) channels.
• Respond appropriately to customer escalations and elevate issues and customers to higher tiers of support as defined and documented Respond to inbound customer requests, document relevant case information

REQUIREMENTS:

• Native or near native level of Arabic
• Good level of English (it will be to work in an international company)
• Microsoft Office Knowledge
• Dynamic and Proactive
• Based in Portugal or able to start in November in Portugal
• Experience with attending customers will be a plus