AI Customer Support Specialist - Lisbon (Day/Night Shifts)

Join; Lisboa; Presencial; EUR 28 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Private health insurance

Dental insurance

21–23 days annual leave

Comprehensive training

Career growth opportunities

International working environment

Resumo da oferta

Join in Lisbon, Portugal is partnering with a leading global CX provider to recruit English-speaking AI Customer Support Specialists for an international company developing cutting-edge AI technologies. This full-time role offers 40 hours weekly with Day shifts (07:00–22:00) or Night shifts (22:00–07:00) on a rotational schedule.

You will assist customers across channels, troubleshoot issues, and guide users through product features.

Qualificações

• Fluent English, written and spoken.
• Strong interest in AI and new technologies.
• Excellent communication and problem-solving skills.
• Customer-focused and comfortable troubleshooting issues.
• Previous customer service or technical support experience is an advantage.
• Able to work Day Shifts scheduled between 07:00 and 22:00.
• Comfortable working in a fast-paced, technology-driven environment.

Responsabilidades

• Support customers across multiple communication channels
• Resolve billing, invoicing and account access enquiries
• Troubleshoot platform and product-related issues
• Guide customers on using products and features effectively
• Deliver timely, accurate and high-quality customer support

Conhecimentos

Fluent English

AI interest

Excellent communication

Problem-solving

Customer-focused

Troubleshooting

Previous support experience

Fast-paced environment

Day shift availability

Descrição da oferta de emprego

Join in Lisbon, Portugal is partnering with a leading global CX provider to recruit English-speaking AI Customer Support Specialists for an international company developing cutting-edge AI technologies. This full-time role offers 40 hours weekly with Day shifts (07:00–22:00) or Night shifts (22:00–07:00) on a rotational schedule.

You will assist customers across channels, troubleshoot issues, and guide users through product features.