Network Service Management Officer (Mid Level)

Findmore Consulting, S.A.; Portugal; Presencial; EUR 28 000 - 42 000; Tempo integral

Resumo da oferta

Findmore Consulting S.A. is seeking a detail-oriented PMO/Governance support role to help coordinate network services and deliverables across multiple teams. The position involves documentation, reporting, meeting minutes and ongoing process improvement.

Candidates should be proficient with Microsoft 365 tools and able to work independently within established guidelines, including collaboration with the Service Owner and international teams.

Qualificações

• Strong organizational and task coordination skills.
• Experience preparing documentation, reports and meeting minutes.
• Proficiency with Microsoft 365, including Outlook, Excel, PowerPoint, Teams and SharePoint.
• Experience tracking actions, deliverables and follow-up activities.
• Experience supporting Service Management, Governance or PMO activities.
• Experience coordinating activities across multiple stakeholders and teams.
• Strong attention to detail and documentation skills.
• Ability to work independently while following established processes and guidelines.

Responsabilidades

• Support governance, operational coordination and administrative activities related to network services and initiatives.
• Prepare and maintain service documentation, reports, presentations, meeting minutes and communication materials.
• Coordinate meetings, stakeholder interactions, information gathering and follow-up of agreed actions.
• Support service reviews, reporting activities and continuous improvement initiatives.
• Maintain operational records, task tracking tools and collaboration platforms to ensure effective service execution.
• Consolidate information and perform documentation reviews and quality assurance activities.
• Execute operational support tasks following established governance frameworks and service management processes.
• Collaborate with the Service Owner and cross-functional stakeholders to ensure efficient service delivery.

Conhecimentos

Organizational skills

Documentation

Meeting minutes

PMO support

Service management

Stakeholder coordination

Attention to detail

Independent work

Ferramentas

Microsoft 365

Descrição da oferta de emprego

Findmore Consulting S.A. is a company specialized in Information Technologies founded in 2006 and with more than 400 consultants.

Our services include infrastructure and cloud, software development and agility where contribute to major projects in Portugal and Europe. We're looking for talented, purpose-driven people to join our teams!

Main Tasks & Responsibilities:

• Support governance, operational coordination and administrative activities related to network services and initiatives
• Prepare and maintain service documentation, reports, presentations, meeting minutes and communication materials
• Coordinate meetings, stakeholder interactions, information gathering and follow-up of agreed actions
• Support service reviews, reporting activities and continuous improvement initiatives
• Maintain operational records, task tracking tools and collaboration platforms to ensure effective service execution
• Consolidate information and perform documentation reviews and quality assurance activities
• Execute operational support tasks following established governance frameworks and service management processes
• Collaborate with the Service Owner and cross-functional stakeholders to ensure efficient service delivery

Requirements:

• Strong organizational and task coordination skills
• Experience preparing documentation, reports and meeting minutes
• Proficiency with Microsoft 365, including Outlook, Excel, PowerPoint, Teams and SharePoint
• Experience tracking actions, deliverables and follow-up activities
• Experience supporting Service Management, Governance or PMO activities
• Experience coordinating activities across multiple stakeholders and teams
• Strong attention to detail and documentation skills
• Ability to work independently while following established processes and guidelines

Nice to Have:

• Exposure to IT Service Management concepts and ITIL practices
• Basic knowledge of networking concepts (LAN, WAN, Internet Access and related services)
• Experience with task management, collaboration or workflow tools
• Experience working with international and cross-functional teams
• Basic analytical, reporting and presentation skills
• Experience supporting operational or technology service environments

Other Requirements:

• Ability to simplify complex problems and obtain a workable solution;
• Customer focus and service delivery;
• Availability to work in EU.

More information on our website: https://www.findmore.pt/careers/