Nearshore Sector | UEM Engineer / Ivanti MDM Administrator

Devoteam; Lisboa; Sur place; EUR 42 000 - 66 000; Plein temps

Résumé du poste

Devoteam is seeking a detail-oriented UEM Engineer / Ivanti MDM Administrator to join our nearshore team in Portugal. You will manage, deploy, and maintain unified endpoint management for our corporate mobile fleet, ensuring security compliance and optimal performance across iOS and Android while coordinating with global IT teams.

The role requires 2+ years in MDM/UEM, strong Ivanti experience, and fluency in English.

Qualifications

• Minimum 2 years of experience administering MDM/UEM solutions, with Ivanti/MobileIron focus.
• 3–5 years IT experience in Infrastructure or Digital Workplace.
• Strong knowledge of iOS/iPadOS and Android enrollment architectures (BYOD/COPE/COBO).
• Hands-on with deployment portals (Apple Business Manager, Android Zero-Touch, Samsung Knox).
• Solid understanding of Active Directory, Microsoft Entra ID, SAML, OAuth, and PKI/Certificates.
• Familiarity with Ivanti Sentry/Access and ITSM tools (ServiceNow, Jira).
• Excellent analytical, root-cause investigation, and troubleshooting skills.
• Fluency in English and strong communication.

Responsabilités

• Administer and maintain the Ivanti Endpoint Manager Mobile console daily.
• Manage device enrollment and lifecycle via vendor portals: Apple Business Manager (DEP/VPP), Android Enterprise (Zero-Touch), and Samsung Knox.
• Create, test, deploy security compliance rules, configuration profiles (Wi-Fi, VPN, Certificates), and user groups.
• Handle the packaging, deployment, and continuous updates for public and internal line-of-business (LOB) mobile applications.
• Act as a Level 2/3 escalation point for complex mobile-related incidents, performing advanced log analysis (Ivanti Sentry gateways and mobile OS).
• Provide high-touch 'White Glove' support for executive/VIP users requiring rapid technical assistance.
• Maintain infrastructure integrations across Active Directory, Microsoft Entra ID (Azure AD), PKI, SAML, and SSO authentication flows.
• Monitor iOS and Android ecosystem updates to ensure Day-Zero readiness and compliance.
• Document technical processes, SOPs, and knowledge base articles for L1 support teams.
• Support onboarding and offboarding workflows for corporate mobile endpoints.

Connaissances

Analytical skills

Root cause analysis

Troubleshooting

Communication skills

English fluency

Outils

Ivanti / MobileIron

Intune

Workspace ONE

Jamf

Description du poste

• Full-time
• Contract type: Permanent contract

Company Description

At Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how Tech for People unlocks the future, creating a positive impact on the people and the world around us. We are a global leading player in Digital Transformation for leading organizations across EMEA, with a revenue of €652M. We believe in transforming technology to create value for our clients, partners and employees in a world where technology is developed for people. We are proud of the culture we have built together. We are proud of our people at the service of technology. We are proud of our diverse environment. Because we are #TechforPeople. Join our multidisciplinary team of Cloud experts, Designers, Business consultants, Security experts, Engineers, Developers and other extraordinary talents, spread across more than 18 EMEA countries. Become one of our +8.000 tech and business leaders on cloud, data and cyber security. Let’s fuse creativity with technology together and build innovative solutions that actively change things for the better.

Job Description

We're looking for a detail-oriented and analytical UEM Engineer / Ivanti MDM Administrator to join our nearshore team based in Portugal. In this role, you will be responsible for managing, deploying, and maintaining unified endpoint management solutions across our organization's corporate mobile fleet (iOS and Android). You will work collaboratively with global IT infrastructure teams to ensure seamless device provisioning, security compliance, and optimal endpoint performance while supporting our distributed workforce.

• Administer and maintain the Ivanti Endpoint Manager Mobile (formerly MobileIron Core/Cloud) console on a daily basis
• Manage device enrollment and full lifecycle via vendor portals: Apple Business Manager (DEP/VPP), Android Enterprise (Zero-Touch), and Samsung Knox
• Create, test, and deploy security compliance rules, configuration profiles (Wi-Fi, VPN, Certificates), and user groups
• Handle the packaging, deployment, and continuous updates for public and internal line-of-business (LOB) mobile applications
• Act as a Level 2/3 escalation point for complex mobile-related incidents, performing advanced log analysis (Ivanti Sentry gateways and mobile OS)
• Provide high-touch "White Glove" support for executive/VIP users requiring rapid technical assistance
• Maintain infrastructure integrations across Active Directory, Microsoft Entra ID (Azure AD), PKI, SAML, and SSO authentication flows
• Monitor iOS and Android ecosystem updates to ensure Day-Zero readiness and compliance
• Document technical processes, SOPs, and knowledge base articles for L1 support teams
• Support onboarding and offboarding workflows for corporate mobile endpoints

Qualifications

• Minimum 2 years of proven experience administering MDM/UEM solutions, with strong focus on Ivanti / MobileIron (deep experience in Intune, Workspace ONE, or Jamf will also be considered)
• 3 to 5 years of overall IT experience within Infrastructure or Digital Workplace environments
• Strong knowledge of mobile operating systems (iOS/iPadOS and Android Enterprise) and enrollment architectures (BYOD, COPE, COBO)
• Hands-on proficiency with deployment portals (Apple Business Manager, Android Zero-Touch, Samsung Knox)
• Solid understanding of core network and identity services (Active Directory, Microsoft Entra ID, SAML, OAuth, SSO, PKI/Certificates)
• Familiarity with secure gateways (Ivanti Sentry/Access) and ITSM tools (ServiceNow, Jira, ITIL processes)
• Excellent analytical, root-cause investigation, and troubleshooting skills
• Strong user empathy, communication skills, and fluency in English

Additional Information

Devoteam Group works for equal opportunities, promoting its employees based on merit and actively fights against all forms of discrimination. We are convinced that diversity contributes to the creativity, dynamism and excellence of our organization. All of our vacancies are open to people with disabilities.