Nearshore Sector | Modern Workplace Manager

SmartRecruiters, Inc.; Lisboa; Presencial; EUR 65 000 - 90 000; Tempo integral

Resumo da oferta

Devoteam is seeking a Modern Workplace Manager to drive the strategy and operations of the digital and local IT environment, focusing on end-user computing separate from backend infrastructure.

You will lead Service Desk, onsite support, and endpoint admins, while modernizing device fleets, asset tracking, and identity management across global locations. Strong English and CSAT focus are essential.

Qualificações

• 6-8+ years IT experience including EUC/On-Prem
• Proven leadership of service desk and onsite support teams
• Experience modernizing enterprise device fleets and asset tracking
• Hands-on with Ivanti MDM and endpoint security tooling
• Experience managing Google Workspace as IdP and federation to Azure
• Strong user-centric focus with high CSAT and SLA discipline
• Fluent in English (written and spoken)

Responsabilidades

• Lead sub-teams for Service Desk, onsite support engineers, and endpoint admins
• Elevate local IT support with high-touch, white-glove service
• Oversee global device fleet lifecycle and procurement
• Overhaul inventory tracking and workflows in ServiceNow ITAM
• Manage Google Workspace as IdP and Entra ID federation to Microsoft ecosystems
• Drive device management strategy with Ivanti and ensure Sophos EDR protection
• Enforce SSO, MFA, and Conditional Access for Zero Trust
• Streamline zero-touch deployment and onboarding/offboarding workflows

Conhecimentos

IT leadership

EUC

CSAT

SLA

Mentoring

English fluency

Ferramentas

Ivanti MDM

Sophos EDR

ServiceNow ITAM

Google Workspace IdP

Entra ID

Azure

GitHub

Descrição da oferta de emprego

Nearshore Sector | Modern Workplace Manager

• Full-time
• Contract type: Permanent contract

At Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how Tech for People unlocks the future, creating a positive impact on the people and the world around us. We are a global leading player in Digital Transformation for leading organisations across EMEA, with a revenue of €1B.

We believe in transforming technology to create value for our clients, partners and employees in a world where technology is developed for people. We are proud of the culture we have built together. We are proud of our people at the service of technology. We are proud of our diverse environment. Because we are #TechforPeople. Join our multidisciplinary team of Cloud experts, Designers, Business consultants, Security experts, Engineers, Developers and other extraordinary talents, spread across more than 20 EMEA countries. Become one of our +10,000 tech and business leaders on cloud, data and cyber security.

Let’s fuse creativity with technology together and build innovative solutions that actively change things for the better.

We're looking for an employee-centric and driven Modern Workplace Manager to champion our employees' digital and physical IT experience. Reporting directly to the Chief Information Officer (CIO), you will lead the strategy and operations for our digital and local work environment, explicitly separating end-user computing, device fleets, and collaboration platforms from backend infrastructure to focus entirely on user experience.

• Lead, empower, and mentor sub-teams responsible for Service Desk, local Onsite Support engineers, and Endpoint administrators to deliver high customer satisfaction (CSAT).
• Elevate local physical IT support services across office locations, implementing best practices for high-touch, white-glove support and walk-up tech bars.
• Oversee the full lifecycle of the global device fleet (laptops, smartphones, tablets, monitors, peripherals), standardizing hardware specs, procurement, and refresh cycles.
• Partner with the Asset Manager to overhaul computer and mobile inventory tracking, asset tagging, and workflows using ServiceNow (ITAM).
• Manage Google Workspace as our primary root Identity Provider (IdP) and configure Entra ID as the federation bridge to Azure, GitHub, and Microsoft ecosystems.
• Drive device management strategy using Ivanti (MDM) and ensure robust endpoint protection with Sophos (EDR).
• Enforce Single Sign-On (SSO), Multi-Factor Authentication (MFA), and Conditional Access rules to support a Zero Trust model without slowing down workflows.
• Streamline zero-touch deployment via Ivanti, automated hardware provisioning, and seamless onboarding/offboarding workflows.

• 6-8+ years of professional experience in IT, with at least 3+ years directly leading On-Prem Support, Digital Workplace, or End-User Computing (EUC) teams
• Proven track record modernizing physical IT support services and managing full-lifecycle enterprise device fleets (laptops, mobile phones, workstations, peripherals)
• Practical experience managing devices via Ivanti (MDM), endpoint security with Sophos (EDR), and revamping hardware asset tracking in ServiceNow
• Hands-on expertise managing Google Workspace as a primary IdP and Entra ID as a federation bridge into Azure, GitHub, and Microsoft environments
• Highly user-centric mindset with a passion for employee experience, high CSAT, and rapid resolution SLA performance
• Proven ability to mentor local onsite engineers and helpdesk staff across international locations
• Full professional fluency in English (written and spoken)

The Devoteam Group works for equal opportunities, promoting its employees based on merit and actively fights against all forms of discrimination. We are convinced that diversity contributes to the creativity, dynamism and excellence of our organization. All of our vacancies are open to people with disabilities.