Multilingual Support Specialist - French, German, English

Cross Border Talents; Porto; On-site; EUR 14,000 - 20,000; Full time

Job summary

Armatis Portugal in Porto is hiring a Multilingual Support Specialist to deliver Level 1 and Level 2 support in French, German and English. You’ll assist customers across channels, troubleshoot issues, and strive for first-contact resolution.

We welcome candidates residing near Porto, with language fluency and IT knowledge for L1, or English proficiency and prior support experience for L2. A friendly team and growth opportunities await.

Qualifications

• L1 requires fluent French; German (B2) or IT knowledge is a plus.
• L2 requires English knowledge and prior support experience.

Responsibilities

• Provide Level 1 or Level 2 multilingual customer support in French, German and English.
• Assist customers and resolve queries with a focus on first-contact resolution.

Skills

French fluency

German

English

IT knowledge

Job description

Key Information

• Schedule: L1: Monday to Friday. L2: Monday to Friday, with additional Saturday shifts.
• Working Hours: L1: 9:00 AM to 6:00 PM. L2: Monday to Friday, 9:00 AM to 6:00 PM, and Saturday shifts between 10:00 AM and 8:00 PM.
• Gross Salary: L1 (French/English): Base salary of €1,019 * 14 annually. L1 (German): Base salary of €1,437 * 14 annually. L2: Base salary of €1,120 * 14 annually. All levels include a guaranteed productivity bonus for the first 6 months (€100/month), a €25 attendance bonus, and approximately €126 meal allowance (cash), plus company benefits and partnerships currently in place.
• Relocation: No relocation support provided; candidates must reside near Porto.

About the Location

Porto, Portugal, is a vibrant coastal city known for its historic charm, rich culture, and economic activity.

About the Position

Join Armatis Portugal in Porto as a Multilingual Support Specialist, offering L1 or L2 support. This role involves assisting customers in French, German, and English, depending on the support level, and is an excellent opportunity for individuals looking to start or advance their career in customer support.

Additional Information

Company benefits and partnerships are currently in place.

Requirements

1. Fluent in French (required for both L1 and L2 roles).
2. For L1 roles: Fluent in German (at least B2 level) OR possess IT knowledge.
3. For L2 roles: Knowledge of English (common in the IT field) is required.
4. For L2 roles: Previous experience in similar support roles is required.
5. No prior experience is required for L1 roles.
6. Candidates must reside around Porto, Portugal.