Multilingual Customer Success Pro (ES/PT/EN)

myPOS; Lisboa; Presencial; EUR 26 000 - 38 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private Health Insurance

Food allowance - 7,63 EUR per day

22 days annual holiday

Annual salary reviews, promotions and绩

Resumo da oferta

myPOS is seeking a proactive Customer Success Specialist to drive retention and growth across markets. You will engage customers with multi-language fluency (Spanish, Portuguese, and English) to uncover value, resolve issues, and maximize product adoption.

You will work with cross-functional teams, analyze campaign data, and maintain accurate records to inform product improvements and service enhancements. The role emphasizes a data-driven mindset, strong communication, and a collaborative

Qualificações

• Experience in a customer-facing role such as customer success, account management, or sales.
• Fluency in Spanish and Portuguese, both written and spoken, as well English at a professional level.
• Strong communication and interpersonal skills with an ability to build trust quickly.
• A data-driven mindset comfortable reading campaign metrics and drawing actionable conclusions.
• Organised and detail-oriented, with the ability to manage multiple accounts and tasks simultaneously.
• A collaborative team player who thrives in a cross-functional environment.
• A proactive, solution-oriented attitude and genuine interest in helping customers succeed.
• Familiarity with CRM systems and customer engagement tools is a plus.

Responsabilidades

• Execute targeted outbound campaigns towards existing customers to drive retention, prevent churn, and identify upsell opportunities.
• Utilize pre-defined scripts and campaign frameworks, while continuously contributing feedback for improvement and personalization.
• Monitor and report on campaign performance metrics, proactively identifying areas for optimization.
• Engage with customers to understand their needs, resolve issues, and ensure they derive maximum value from our product or service.
• Identify and act on upsell and cross-sell opportunities based on customer usage data, behavior, and feedback.
• Collaborate with internal teams to execute upsell strategies and ensure end-to-end customer satisfaction.
• Maintain accurate and up-to-date records of all customer interactions and campaign outcomes in company systems.
• Share customer insights and feedback with relevant teams to inform product improvements and service enhancements.
• Leverage company-provided tools and platforms to complete assigned activities efficiently and accurately.
• Stay current on product updates, new features, and industry trends to effectively communicate value to customers.
• Perform other tasks as assigned by the direct supervisor in line with the role and responsibilities.

Conhecimentos

Customer success

Account management

Sales

Communication

Interpersonal skills

Data-driven

Organization

Team player

Proactive attitude

Ferramentas

CRM systems

Descrição da oferta de emprego

myPOS is seeking a proactive Customer Success Specialist to drive retention and growth across markets. You will engage customers with multi-language fluency (Spanish, Portuguese, and English) to uncover value, resolve issues, and maximize product adoption.

You will work with cross-functional teams, analyze campaign data, and maintain accurate records to inform product improvements and service enhancements. The role emphasizes a data-driven mindset, strong communication, and a collaborative