Customer Success Specialist with Spanish and Portuguese

myPOS AD; Lisboa; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Food allowance

Vacation days

Training program

LinkedIn Learning access

Development budget

Referral bonus

Team events

Job summary

myPOS is seeking a proactive Customer Success Specialist in Lisbon to manage relationships across multiple markets. You will drive retention, uncover upsell opportunities, and ensure customers derive maximum value from our fintech solutions.

Fluency in Spanish, Portuguese, and English is essential. A background in customer-facing roles and a data-driven approach will help you thrive in a cross-functional, fast-paced environment.

Qualifications

• Fluency in Spanish, Portuguese and English is essential.
• Experience in customer-facing roles such as customer success, account management or sales is preferred.
• Strong communication and interpersonal skills with ability to build trust quickly.
• Data-driven mindset with ability to read campaign metrics and draw actionable insights.

Responsibilities

• Execute targeted outbound campaigns to existing customers to drive retention and identify upsell opportunities.
• Utilize scripts and campaign frameworks while contributing feedback for improvement and personalization.
• Monitor campaign performance metrics and identify areas for optimization.
• Engage with customers to understand their needs, resolve issues, and maximize value from our product or service.
• Identify upsell and cross-sell opportunities based on usage data and feedback.
• Collaborate with internal teams to execute upsell strategies and ensure customer satisfaction.
• Maintain accurate records of customer interactions and outcomes in company systems.
• Share customer insights with relevant teams to inform product improvements.

Skills

Spanish fluency

Portuguese fluency

English proficiency

Customer-facing experience

Data-driven mindset

CRM familiarity

Strong communication

Tools

CRM systems

Customer engagement tools

Job description

At myPOS, we’re all about helping businesses grow and get paid. We make payments simple, smart, and accessible for everyone, but we’re more than just payment solutions - myPOS is a partner in growth. From free multicurrency accounts to powerful e-commerce tools, we’re here to support business owners of all sizes and everyone out there who dreams of starting their own business.

As we are expanding our team, we’re looking for Customer Success Specialist to help us make a real difference in the Fintech industry. Ready to join us and shape the future of payments? Let’s make it happen!

About the role:

We are looking for a proactive and people‑first Customer Success Specialist to join our growing team. In this role, you will be at the heart of our customer relationships - driving retention, uncovering growth opportunities, and ensuring our customers get maximum value from our products and services. Fluency in Spanish, Portuguese, and English is essential, as you will be serving customers across multiple markets.

What you’ll do:

• Execute targeted outbound campaigns towards existing customers to drive retention, prevent churn, and identify upsell opportunities.
• Utilize pre‑defined scripts and campaign frameworks, while continuously contributing feedback for improvement and personalization.
• Monitor and report on campaign performance metrics, proactively identifying areas for optimization.
• Engage with customers to understand their needs, resolve issues, and ensure they derive maximum value from our product or service.
• Identify and act on upsell and cross‑sell opportunities based on customer usage data, behavior, and feedback.
• Collaborate with internal teams to execute upsell strategies and ensure end‑to‑end customer satisfaction.
• Maintain accurate and up‑to‑date records of all customer interactions and campaign outcomes in company systems.
• Share customer insights and feedback with relevant teams to inform product improvements and service enhancements.
• Leverage company‑provided tools and platforms to complete assigned activities efficiently and accurately.
• Stay current on product updates, new features, and industry trends to effectively communicate value to customers.
• Perform other tasks as assigned by the direct supervisor in line with the role and responsibilities.

This role is perfect for you if you have:

• Fluency in Spanish and Portuguese, both written and spoken, as well English at a professional level.
• Experience in a customer‑facing role such as customer success, account management, or sales.
• Strong communication and interpersonal skills with an ability to build trust quickly.
• A data‑driven mindset comfortable reading campaign metrics and drawing actionable conclusions.
• Organised and detail‑oriented, with the ability to manage multiple accounts and tasks simultaneously.
• A collaborative team player who thrives in a cross‑functional environment.
• Familiarity with CRM systems and customer engagement tools is a plus.
• A proactive, solution‑oriented attitude and genuine interest in helping customers succeed.

Why you should join myPOS:

• Vibrant international team operating in hi‑tech environment
• Annual salary reviews, promotions and performance bonuses
• myPOS Academy for upskilling and training
• Unlimited access to courses on LinkedIn Learning
• Annual individual training and development budget
• Refer a friend bonus as we know that working with friends is fun
• Teambuilding, social activities and networks on a multi‑national level
  What we offer:
• Private Health Insurance
• Food allowance - 7,63 EUR per day
• 22 days annual holiday

Who we are:

Since 2014 we’ve been all about making payments easier and more accessible for businesses of all shapes and sizes. Whether you’re at the counter, selling online, or on themove, we’ve got businesses covered with smart, accessible and affordable solutions that keep things easy.

Our mission? It’s simple. Help businesses get paid by taking advantage of modern tech and innovative ideas, so payment challenges are a thing of the past.

Pro tip:

Take it easy about meeting every requirement—this job description is just that, a job description! Even if you don’t tick every box, want you to apply anyway! This is your chance to grow, learn, and build your career with us. We value potential over perfection, and we are all about mutual growth!

myPOS is committed to providing equal employment opportunities. All qualified candidates will be considered for employment without discrimination based on age, ancestry, colour, marital status, national origin, physical or mental disability, medical condition, veteran status, race, religion, sex, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations, and ordinances.

Your application will be confidentially reviewed in line with the General Data Protection Regulation (GDPR). Personal information will be used solely for the job application and will be stored for a period needed by the application process. Only short‑listed candidates will be contacted. Good luck!