Growth-Focused Customer Success Manager for PT & ES Markets

Internship List; Lisboa; Híbrido; EUR 45 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible hybrid work

Resumo da oferta

Geotab is seeking a Customer Success Manager to own a portfolio of SMB accounts, driving value-based engagement from onboarding to renewal and expansion. You will coordinate with Product, Sales, Support, and Operations to ensure a high-quality customer experience.

The role requires strong communication, analytical skills, and fluency in English and Portuguese, with Spanish a plus. A strong customer-centric mindset and experience with CRM/CS tools will be beneficial in this fast-paced, hybrid

Qualificações

• Background in Customer Success or Account Management with a track record of retention and growth.
• Familiarity with IoT/telematics and B2B SaaS is a plus.
• Fluent English and Portuguese, with Spanish a plus.

Responsabilidades

• Own the customer lifecycle from onboarding through renewal and expansion.
• Lead onboarding, training, and enablement to drive rapid adoption.
• Monitor health, mitigate churn, and report on key metrics.
• Collaborate with Product, Sales, Support, and Operations to deliver a consistent experience.
• Identify growth opportunities and manage renewals pipeline.

Conhecimentos

Customer-centric mindset

Analytical thinking

Communication & negotiation

Cross-functional collaboration

English & Portuguese fluency

Spanish language desired

Formação académica

Business degree or equivalent

Ferramentas

Salesforce

Gainsight

Descrição da oferta de emprego

Geotab is seeking a Customer Success Manager to own a portfolio of SMB accounts, driving value-based engagement from onboarding to renewal and expansion. You will coordinate with Product, Sales, Support, and Operations to ensure a high-quality customer experience.

The role requires strong communication, analytical skills, and fluency in English and Portuguese, with Spanish a plus. A strong customer-centric mindset and experience with CRM/CS tools will be beneficial in this fast-paced, hybrid