Bilingual CS Specialist: Portuguese & Spanish

Grub Tech Limited; Lisboa; Híbrido; EUR 28 000 - 42 000; Tempo integral

Resumo da oferta

Grubtech is seeking a proactive Customer Success Specialist (Portuguese & Spanish mandatory) to join our fast-growing team. You will build and nurture long-term relationships with customers, support platform adoption, and drive retention across our SaaS offerings.

In this role, you will own onboarding, manage client relationships, analyze success metrics, and collaborate with product teams to shape improvements. English proficiency is essential for cross-team communication.

Qualificações

• Proficiency in English, Portuguese, and Spanish (mandatory).
• At least 1 year experience in Onboarding, Customer Success, or a similar role, preferably in the SaaS sector.
• Excellent communication and interpersonal skills.
• Ability to work autonomously and proactively.

Responsabilidades

• New customer onboarding: be the initial and main point of contact, ensuring a smooth transition and that customers are ready to use all platform features.
• Relationship management: establish and nurture strong relationships with clients, understanding their needs and ensuring they achieve success with the solution.
• Success analysis: monitor customer performance and usage to identify opportunities for improvement and anticipate potential problems.
• Problem solving: act as a platform expert, answering questions and assisting in resolving challenges.
• Feedback and improvement: collect customer feedback and collaborate with product and development teams to shape the tool's future.

Conhecimentos

English

Portuguese

Spanish

Communication

Autonomy

Descrição da oferta de emprego

Grubtech is seeking a proactive Customer Success Specialist (Portuguese & Spanish mandatory) to join our fast-growing team. You will build and nurture long-term relationships with customers, support platform adoption, and drive retention across our SaaS offerings.

In this role, you will own onboarding, manage client relationships, analyze success metrics, and collaborate with product teams to shape improvements. English proficiency is essential for cross-team communication.