Multilingual Customer Service Representative

Thrive Learning Solutions; Porto; Presencial; EUR 15 233 - 18 246; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Multicultural and supportive work environment

Opportunity for international work experience

Resumo da oferta

A leading customer service provider in Lisbon is searching for a customer support agent fluent in French, Italian, German, or Dutch. The candidate will handle customer queries through various channels, focusing on providing accurate information and maintaining satisfaction. A customer-focused mindset and the ability to work rotational shifts are essential. This on-site role offers a base salary of €1,500 over 14 months and an additional complexity bonus. Apply only if you hold a valid work permit for Portugal.

Qualificações

• Fluency in one of the specified languages and basic English proficiency.
• Strong communication and problem-solving skills.
• Customer-focused mindset and ability to work rotational shifts.

Responsabilidades

• Handle inbound customer queries via phone, email, or chat.
• Provide accurate information and support in a timely manner.
• Resolve customer issues while maintaining high satisfaction.

Conhecimentos

Fluency in French, Italian, German, or Dutch

Basic to intermediate English

Strong communication skills

Problem-solving skills

Customer-focused mindset

Ability to work rotational shifts

Descrição da oferta de emprego

Overview

Languages Required: French, Italian, German, or Dutch

Job Location: Lisbon, Portugal

Starting Date: 12 February 2026

Work Model: On-Site

Contract Duration: 6 Months

Work Schedule: Monday to Friday 08:00–20:00 (Rotational Shifts); Saturday & Sunday 08:00–17:00 (Rotational); Days Off: 2 Rotational Days per Week

Responsibilities

• Handle inbound customer queries via phone, email, or chat in the assigned language
• Provide accurate information, solutions, and support in a timely manner
• Resolve customer issues while maintaining high satisfaction standards
• Document interactions clearly and follow internal procedures
• Collaborate with internal teams to ensure seamless customer experience
• Meet quality, productivity, and performance KPIs

Candidate Requirements

• Fluency in one of the following languages: French, Italian, German, or Dutch
• Basic to intermediate English proficiency
• Strong communication and problem-solving skills
• Customer-focused mindset
• Ability to work rotational shifts and weekends
• Previous customer service experience is an advantage but not mandatory
• Must have a valid work permit for Portugal

Salary & Benefits

• Base Salary: €1,500 (paid over 14 months)
• Performance Bonus: Not applicable
• Complexity Bonus: €120 (paid over 12 months)
• Stable on-site role in Lisbon
• Multicultural and supportive work environment
• Opportunity to gain international work experience

How to Apply

Send your resume to: [e-mail]

⚠️ Apply only if you currently hold a valid work permit for Portugal