Mid MuleSoft Platform Operations Engineer (L2)

Noesis; Lisboa; Hybrid; EUR 52,000 - 76,000; Full time

Job summary

Noesis is seeking a MuleSoft operations engineer to govern L2 activities across Europe, focusing on platform stability and SLA adherence. The role requires hands-on management of MuleSoft Flex Gateway, multi-cloud environments, and robust incident resolution.

You will troubleshoot across AWS, Azure and OpenShift, runbooks, deployments, changes, and automation scripts, while documenting incidents and contributing to knowledge bases in a collaborative, hybrid work setting.

Qualifications

• Degree in Computer Science or similar.
• Minimum of 3 years of experience in MuleSoft platform management and operations (non-development focus).
• Hands-on expertise in MuleSoft Flex Gateway, Terraform, OpenShift, GitHub, and authentication protocols (OAuth, OpenID).
• Strong multi-cloud background (AWS, Azure), ITIL processes, Argo CI/CD.
• Fluent English required, written and spoken.
• Excellent communication and interpersonal skills for cross-functional and external collaboration.
• Hybrid work capability with occasional on-call support; highly structured and proactive.

Responsibilities

• Govern L2 operational activities during Europe shift, ensuring MuleSoft platform stability, SLA compliance, and resolution of complex incidents.
• Perform platform troubleshooting, log analysis, and root cause investigation across multi-cloud environments (AWS, Azure, OpenShift).
• Execute operational runbooks, support deployments, releases, change implementations, and maintain automation scripts for repetitive tasks.
• Document incidents, update knowledge bases, and drive operational reviews while supporting Flex Gateway setup and occasional out-of-hours activities.

Skills

MuleSoft operations

MuleSoft Flex Gateway

OpenShift

Terraform

GitHub

OAuth/OpenID

AWS

Azure

ITIL

Argo CI/CD

English (fluent)

Education

Degree in Computer Science or similar

Tools

MuleSoft Flex Gateway

Terraform

OpenShift

GitHub

OAuth/OpenID

Job description

Main Tasks And Responsibilities

Noesis is looking for professionals with the following profile:

• Govern L2 operational activities during the Europe shift, ensuring MuleSoft platform stability, SLA compliance, and resolution of complex incidents;
• Perform platform troubleshooting, log analysis, and root cause investigation across multi-cloud environments (AWS, Azure, OpenShift);
• Execute operational runbooks, support deployments, releases, change implementations, and maintain automation scripts for repetitive tasks;
• Document incidents, update knowledge bases, and drive operational reviews while supporting Flex Gateway setup and occasional out-of-hours activities.

Profile

• Degree in Computer Science or similar;
• Minimum of 3 years of experience in MuleSoft platform management and operations (non-development focus);
• Solid hands-on expertise in MuleSoft Flex Gateway, Terraform, OpenShift, GitHub, and authentication protocols (OAuth, OpenID);
• Strong background in multi-cloud basics (AWS, Azure), ITIL processes, Argo CI/CD;
• Fluent English level (mandatory), both written and spoken;
• Excellent communication and interpersonal skills to collaborate effectively across cross-functional teams and external providers in an international context;
• Highly structured, proactive, and detail-oriented profile with strong troubleshooting ability and flexibility for hybrid work and occasional on-call support.

All our recruitment and selection processes are based on equal opportunities, valuing the competence and potential of each person and ensuring that no candidate is discriminated on the grounds of gender, ethnicity, sexual orientation, age, religion or physical condition.

• Job advertisement under Law nr 4 / 2019, of 10th January